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Hugo Ferro

Hugo Ferro

Internship, Architectural Technician, Concrete Planning (2005)

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location of Hugo FerroPorto, Porto, Portugal

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  • Timeline

  • About me

    Business Analyst

  • Education

    • ESAP

      2004 - 2008
      Not completed Architecture

      Activities and Societies: - Project I/II - Drawing I/II - Models of contemporary architecture I/II - Anthropology - Geometry I/II - History of art I/II - Psychology of architecture - Ecology - Construction I/II

    • EAPA

      2000 - 2004
      Architectural Technician Vocational institution focused on the arts

      Activities and Societies: - Technical courses, which included budgeting, planning electrical networks, sanitation, ventilation and construction systems and materials - Basic and technical drawing (manual and CAD) - Information technology - Software and technology directed toward technical and 3D drawing - Image and video editing - Multimedia - Web and sound editing - Windows operating system, Office, and troubleshooting in these, - Photography - Modelling

    • British Council

      2000 - 2002
      FCE (First Certificate in English) Internationally recognised English language institute

      Activities and Societies: - Graduated in the FCE (First Certificate in English) level

    • Universidade da Maia - UMAIA

      2014 - 2017
      Tecnologias de comunicação multimédia - Computação Gráfica Computer Science

  • Experience

    • ETEC (Escritório Técnico de Engenharia Civil)

      Feb 2005 - May 2005
      Internship, Architectural Technician, Concrete Planning (2005)

      Familiarised self with company system, as well as methods, organisation and personalisation of the company’s CAD software; and gained detailed, thorough experience in overall CAD systems procedures, as well as knowledge in the principles of engineering and its application in CADProvided essential assistance to the drawing team and department seniors; identified and resolved work with proficiency and timeliness; interacted and conferred with engineers and other employers of the department on a daily basis; created concepts to become more independent from outside intervention; and quickly became an independent and self-sufficient worker in a team setting. Show less

    • PCCARE

      Nov 2006 - Jan 2007
      Computer Technician

      Developed the position of computer technician; resolved daily tasks, which included the following: Assembly; diagnosis; software management; technical assistance to users; physical and virtual installation of networks; installation of terminals, servers and peripherals; provision of remote assistance; and internal company management.

    • ETEC (Escritório Técnico de Engenharia Civil)

      Mar 2007 - Mar 2007
      Internship, Architectural Technician, Metal Structures (2007)

      Familiarised self with company system, as well as methods, organisation and personalisation of the company’s CAD software; and gained detailed, thorough experience in overall CAD systems procedures, as well as knowledge in the principles of engineering and its application in CADProvided essential assistance to the drawing team and department seniors; identified and resolved work with proficiency and timeliness; interacted and conferred with engineers and other employers of the department on a daily basis; created concepts to become more independent from outside intervention; and quickly became an independent and self-sufficient worker in a team setting. Show less

    • Portugal Telecom

      Jan 2008 - Mar 2008
      Communicator

      Assist customers with telephone services on both local and national levels; answer questions or requests; clarify doubts; provide general information; and direct situations to their corresponding departments or organisations

    • Barclays

      Jan 2008 - Jan 2009
      CS and Sales Agent

      Assist costumers on request that may vary from a statement clarification to a funds transfer. With constant updates on the product and the market, the procedures and details of the terms and conditions are always changing, and it’s up to the agent to keep himself and the costumer up to date.Also experienced as a Collections Agent. Working on overtime period.

    • Vivas Surpresas

      Aug 2010 - Oct 2010
      Interim Manager

      General management of the company, from staff and rounds scheduling, to stock and financial management. Development of the company expansion and merger program.

    • BetClic Everest Group

      Nov 2010 - Jan 2013

      Deliberating over users statuses acording to their level of risk, or depending on irregularities in compliance with the repective regulatory governing bodies. Monitoring of deposits, withdrawals, regitrations and operations. Monitoring accounts and operations for collusion, credit card fraud and chip dumping. Following up on alerts by other department and the fraud tool. Preventing and invetigating hacking of accounts, as well as checking for possible automated player programs, also known as "Bot". Show less

      • Operations Analyst Everest Poker

        Nov 2011 - Jan 2013

      • Fraud Analyst Betclic

        Oct 2011 - Nov 2011

      • Portuguese CS Agent

        Nov 2010 - Oct 2011

    • Instituto Politécnico de Bragança

      Sept 2013 - Jul 2014
      Student

      Studying development of multimedia products.

    • ISMAI, Maia Institute of Higher Education

      Sept 2014 - Sept 2017
      Academic Degree

      TECNOLOGIAS DE COMUNICAÇÃO MULTIMÉDIA

    • Randstad

      May 2018 - Jan 2019
      Technical Support Agent

      Technical support for IOS devices.

    • I2S Insurance Knowledge

      Jan 2019 - Dec 2020
      B.I. Application Support

      Software support and analysis for Business Intelligence Unit.

    • Natixis in Portugal

      Jan 2021 - Nov 2021
      Application Support Engineer

    • Noesis

      Nov 2021 - Dec 2023
      Business Intelligence Consultant for Sonae - BIT

    • HN Services Portugal

      Dec 2023 - now
      Business Analyst | Clasquin

      Business Analyst | Procurement Solutions Expert

  • Licenses & Certifications