Deepa Gaur

Experience

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  Intelenet Global Services Private Ltd.

  Jun 2011 - Aug 2012

  Customer Service Representative

  Roles & Responsibilities:- Greeted and interfaced with customers for Barclays UK to facilitate daily banking transactions; provided exceptional customer and banking services and addressing account concerns.- Provide a full range of banking services to individual customers, emphasizing personal & financial counselling and customer service.- Discover opportunities to up sell deposit and/or lending products in order to retain and expand the relationship with new and existing clients.- Cross selling banking products and services to increase sales and revenues.- Facilitated implementation of new and revised policies and procedures throughout branch and department.- Reconciliation of daily transactions to ensure accuracy is maintained. Show less

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  Tata Consultancy Services

  Aug 2012 - now

  Senior Process Associate

  Processes worked:1) Property Preservation (Mortgage for Citi Bank)2) Indexing (Insurance for TIAA)3) Verification of Employment (Mortage for PNC Financial Services Group)Roles & Responsibilities:- Identifying the type of work that is received at TIAA-CREF (Teachers Insurance & Annuity Association) and routing forms to the concerned departments and operational units with a track record of 99% accuracy.- Indexing client and institutional request by accurate keying, research of client information, recognizing documents and determining the action that is needed for the imaged request.- Quality check on the work done by associates and rectifying the errors.- Training the new hires to come up with the learning curve.- Responsible for keeping the track on the targets for the team & preparing reports for new types of forms.- Making process notes for other colleagues showing their performance trends and indexing the forms.- Worked on systems like EXPAG, Omni-Station and Unified desktop.- Going on weekly calls with the clients, and training the team members with all the updates and new processes discussed on the call.- Monitoring the queues that all the work is completed in the required SLA. Show less