Aravind Krishnasingh Subbusingh

Experience

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  Spicejet Limited

  Sept 2016 - Sept 2017

  Customer Service Executive

  Greet passengers and assist them with their check-in, baggage drop, and boarding process.Answer passenger inquiries related to flight schedules, baggage allowance, check-in procedures, and travel documentation requirements.Resolve passenger complaints and issues in a timely and professional manner, providing a high level of customer service.Handle passenger requests for special services, such as wheelchair assistance, special meals, and priority boarding.Coordinate with other departments, including ground handling, security, and cabin crew, to ensure the smooth operation of flights and customer satisfaction.Ensure compliance with all relevant regulations and company policies related to customer service and passenger handling.Maintain accurate records of passenger interactions and transactions using computer systems.Monitor flight status and communicate with passengers regarding any delays or disruptions to their travel plans.Upsell and promote additional services to passengers, such as lounge access, seat upgrades, and travel insurance. Show less

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  IndiGo (InterGlobe Aviation Ltd)

  Sept 2017 - Jul 2021

  Customer Service Executive

  Respond to customer inquiries and requests in a timely and professional manner, providing accurate and complete information regarding cargo and mishandled baggage.Coordinate the transportation of cargo and baggage, including booking, tracking, and ensuring the timely delivery of cargo and baggage.Work closely with other departments, including operations, ground handling, and sales, to ensure the smooth and efficient handling of cargo and baggage.Address customer complaints and concerns regarding mishandled baggage, investigating and resolving issues to the satisfaction of the customer.Ensure compliance with all relevant regulations and company policies related to cargo and baggage handling and transportation.Monitor cargo and baggage movements and communicate with customers regarding any issues or delays.Provide support for cargo and baggage sales activities, including preparing quotations and proposals and liaising with sales team members. Show less

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  IPMS

  Jul 2021 - Jul 2022

  Business Development Executive

  Identify new business opportunities by researching potential clients and industries, and leveraging your network.Build and maintain relationships with potential clients, understanding their needs and challenges, and identifying opportunities to provide value.Develop and execute sales strategies, including cold calling, email outreach, and in-person meetings.Prepare and deliver compelling sales presentations and proposals that effectively communicate the company's value proposition.Negotiate and close deals, ensuring that the terms are favourable for the company.Track and report on sales activities, including pipeline management, sales forecasts, and progress against sales targets.Work collaboratively with other team members, including marketing, product development, and customer service, to ensure the delivery of high-quality products and services. Show less

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  Groupon

  Sept 2021 - Jul 2022

  Customer Service Representative

  Respond to customer inquiries via phone, email, and chat in a professional and timely manner.Resolve customer complaints by investigating the issue, identifying the root cause, and finding an appropriate solution.Escalate complex issues to a senior representative or supervisor as needed.Process refunds and cancellations by company policies and procedures.Provide customers with product and service information, including answering questions about deals, promotions, and Groupon policies.Assist customers with navigating the Groupon website, including purchasing and redeeming deals.Work collaboratively with other customer service representatives and cross-functional teams to improve the customer experience.Meet or exceed performance metrics such as response time, customer satisfaction, and quality assurance. Show less

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  Sheffield Hallam University

  Sept 2022 - Jul 2023

  Student Ambassador

  Represented the school/university as a positive and enthusiastic ambassador, promoting its academic programs, resources, and campus culture to prospective students and their families.Led engaging and informative campus tours, showcasing the school's facilities and highlighting its unique features to prospective students.Assisted with recruitment events, attending college fairs, open houses, and other events to represent the school and provide information to interested students.Helped new students get acclimated to campus life by providing information about academic programs, campus resources, and student organizations during orientation.Utilized social media platforms to promote the school, share information about upcoming events and activities, and engage with current and prospective students. Show less

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  Evri

  Oct 2022 - Apr 2023

  Warehouse Operative

  Receive and process incoming stock, checking against purchase orders and verifying the accuracy and condition of shipment.Pick and fill orders, locate and retrieve items from the warehouse, and pack in preparation for shipment.Package and ship orders, and arrange pickup by the shipping carrier.Manage inventory levels, monitor stock levels, and replenish stock when necessary.Operate and maintain warehouse equipment such as hand trucks, and pallet jacks.Keep the warehouse clean and organised, ensuring safety procedures are followed.Maintained records of stock levels, shipments, and other inventory-related information. Show less

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  Rassam's Creamery

  Jan 2023 - Nov 2023

  Store Supervisor

  Oversee all aspects of creamery operations, including production scheduling, quality control, and sanitation.Lead and mentor a team of skilled dairy processors, fostering a culture of collaboration and continuous improvement.Implement and enforce strict adherence to food safety and hygiene standards, ensuring compliance with regulatory requirements.Monitor and maintain inventory levels of raw materials and finished products to optimize production efficiency.Collaborate with the R&D team to develop and refine product recipes, keeping up with market trends and customer preferences.Conduct regular equipment maintenance and troubleshoot any operational issues to minimize downtime and disruptions.Implement cost-saving measures without compromising product quality or safety.Develop and implement training programs to enhance employee skills and knowledge in dairy processing techniques.Analyze production data and KPIs to identify areas for improvement and streamline production processes. Show less

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  Desserts Wholesale Supplies

  Sept 2023 - now

  Purchasing and Inventory Controller

  Dedicated Purchasing and Inventory Controller at DWS Sheffield, specializing in optimizing procurement processes and securing advantageous supplier agreements. Proven success in implementing cost-effective strategies, contributing to improved financial performance, and ensuring optimal inventory levels through meticulous demand analysis. Adept at streamlining operations for heightened productivity and recognized for strong communication and collaboration skills.