Abdullah Mahmoud

Experience

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  Etisalat Misr

  May 2018 - Dec 2019

  CRM Siebel Consultant

  • Have a good knowledge with Siebel tools and client in configuration and customization of Siebel objects at multiple levels like but not limited to Applets, Business components,Screens, Views, joins, Links, MVGs, Pick List, Toggle Applets and Drilldowns, Siebel scripting (Server, Browser), Workflow Process, Workflow Policies, Run time Events and Business Service, Web Service .• Perform troubleshooting for handling system issues. • Attend design meetings for new projects and report issues if necessary, and evaluate their impacts on current systems/environment. • Responsible for deploying new requirements/fixes on the production. • Gathering required data and logs for the analysis; making sure defect is opened with required information. Successfully achieved:•Developed a custom Software for Siebel Support Team to apply corrective actions for common issues .• Decreasing the number of issues occurring on the system. • Provided solutions regarding backlog handling. Show less

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  Vodafone

  Dec 2019 - Mar 2022

  CRM Consultant

  -Siebel Developer -Java Developer

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  Stc

  Mar 2022 - Jan 2023

  CRM Developer at Qeema
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  Tata Consultancy Services

  Jan 2023 - now

  Senior CRM Developer