Yogesh Patel

Experience

• 

  Dollarama

  Oct 2018 - Apr 2019

  Customer Service Team Lead
• 

  Walmart Canada

  Apr 2019 - now

  Reviewing reports to establish baseline customer satisfaction levelsContacting customers who have complained and work with them to resolve their issuesPromoting a positive work environment for employees and leading by exampleManaging staffing levels for the customer service counter and other key areasEnsuring associates are adequately trained and up to date on current proceduresOverseeing cashiers, filling and switching up cash registers, scheduling cashiers’ breaks, assigning associates to a cashier role when the store is too busy, etcVarious other front end operations. Show less Assists in providing direction and the coordination of the Overnight Stocking as per communicated priorities from the Overnight Assistant Manager and the Daytime Management Team.Assesses the overall presentation of merchandise and appearance of the store noting deficiencies for corrective action and executes merchandising display changes where required.Ensures that defective merchandise is taken to claims room.General responsibility for store safety and security in absence of Overnight Assistant Manager. Manage accidents that occur during overnight shift in absence of Overnight Assistant Manager.Inspects premises of assigned areas within the store to ensure that adequate security exists and that physical facilities are in compliance.Participates training and development of Overnight Associates to achieve production results. Show less Assigning associates to areas of the salesfloor in partnership with the respective salaried ManagerEnsuring associate breaks are taken in accordance with coverageCovering an assigned area on the salesfloor as neededWorking recovery merchandise from the Customer Service desk and other areas of the storeAssisting with Front End coverageTraining, coaching and offering feedback to associates Provides excellent Customer service throughResponding to customer requests for information and serviceBeing knowledgeable about emergency and safety proceduresWorking well on his/her own and requiring very littler supervision and follow-upExcelling in a team working environmentBeing flexible based on the freight flow and demand Show less Reviewing reports to establish baseline customer satisfaction levelsContacting customers who have complained and work with them to resolve their issuesPromoting a positive work environment for employees and leading by exampleManaging staffing levels for the customer service counter and other key areasEnsuring associates are adequately trained and up to date on current proceduresOverseeing cashiers, filling and switching up cash registers, scheduling cashiers’ breaks, assigning associates to a cashier role when the store is too busy, etcVarious other front end operations Show less Ensure goods carried by customers are labeled appropriately to avoid any theft.Check the receipts of bulk or high value merchandise going out of the premises.Monitor the premises for any thefts and fraud activities.Ensure that no merchandise leaves the premises without payment.Develop in-depth knowledge of department operations and security systems.Respond promptly to alarms according to company guidelines.Identify and communicate any suspicious activity to Operations Manager.Investigate frauds and thefts as directed by the Manager.Implement safety and security programs for premises.Perform scanning and bag checking of all employees when they leave the building.Carry out daily security checks of the warehouse.Generate daily and weekly cargo loss reports and circulate to appropriate personnel.Monitor department operations everyday to check any violations of company polices regarding safety and property and personal hazards. Show less

  • Customer Service Manager

    Apr 2022 - now

  • Lead Cap 3 Support Manager

    Nov 2021 - Apr 2022

  • Customer experience sales floor & OMNI department manager

    Apr 2021 - Oct 2021

  • Customer Service Manager

    Apr 2021 - Jun 2021

  • Asset protection associate

    Nov 2019 - Apr 2021

  • Customer Experience Sales Floor Associate

    Apr 2019 - Oct 2019
• 

  SkipTheDishes

  May 2021 - Nov 2021

  Operational Specialist

  Provide live support to couriers, customers, and restaurantsResolving conflicts with an emphasis on helping our partners succeedFacilitate communication between all parties involved in each deliveryGo the extra mile to make sure that all stakeholders get the true Skip experienceProvide on call support to the customer and drivers partnersFollow the company standard and provide chat support to the delivery partner