Sonam Negi

Experience

• 

  Competent Synergies

  Aug 2015 - May 2016

  Process Advisor

  Process advisor for Snapdeal Smartphone Application and website usage for English and Hindi linguistic customers pan India.

• 

  Million Cases

  Jan 2018 - Jun 2018

  Associate

  -Lead the Customer Support team and train them on calling etiquettes (e-commerce)-Worked as organization’s employee of contact with the counterparts in BlueDart firstly and then in Delhivery later (3PLs)-Daily reporting of non-delivered consignments (Pan India), data extracted from dashboards of aforementioned 3PLs

• 

  Indian Oil Corporation Limited

  May 2019 - Jun 2019

  Marketing Intern

  -XTRAREWARDS; Customer Loyalty Project of Indian Oil.-Personal Selling of Petrol and Diesel Additives (ADON P/D) at IndianOil ROs within Chandigarh.-Market Study and competitors analysis of Lubricants within and around Chandigarh.

• 

  Decathlon Sports India

  Jan 2020 - Oct 2021

  Omni Sport Leader (Sales Manager)

  -Improved Sales for the Mountian sports department in 2 stores in South Delhi.-Budget and Revenue forecast with inventory management. -Gap Analysis with the help of QuickSight and implementing various strategies to meet the targets.-Lead the Digital channel pan Delhi (Instagram) thus providing organic conversion with minimal investment. -Timely Social Media calendar updates and providing inputs to the Quechua Brand team for changes and NPD.-ORM on Facebook and Google My Business. -Conducted physical and online (Facebook/Zoom) events for community building within the South Delhi Catchment. -Trained and developed New Joiners Show less

• 

  Millions Kart Private Limited

  Oct 2021 - Jun 2022

  Operations Manager (E-commerce)

  -Managed business and operations team efficiently & effectively, by assigning daily tasks, resolving day-to-day conflicts & ensuring a cohesive work environment within different teams of 50+ employees. -Streamlined the self-fulfilled e-commerce operations that included warehouse, social media, enlisting, sales, and customer support team.-Dealt with various logistic partners.-Human and cost optimization.

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  Infosys

  Aug 2022 - now

  Oracle Fusion/EBS SCM Functional Consultant.

  • Senior Associate Consultant

    Apr 2024 - now

  • Associate Consultant

    Aug 2022 - Apr 2024