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Scott Jeffs

Technical Support and Customer Service

187 followers

Chandler, Arizona, United States

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Timeline
About me
Customer/Technical Support
Education
- Weber State University
  -
  BA in Progress Professional, Technical, Business, and Scientific Writing
  ~ Minor: Computer Science~ Courses include: English, Programming, Economics, Astronomy, History and Math~ Goal: To establish a career in professional writing and/or co-developing apps for emerging technologies
Experience
- Teleperformance, USA
  Oct 2006 - Oct 2010
  Technical Support and Customer Service
  AT&T AT&T Customer Service and Technical Supporto Phone-based customer service, technical support, and billing dutieso First line support for customers of AT&T wireless serviceo Consistent proven ability to meet and exceed expectations Dell Technical Supporto Phone-based warranty tech support of Dell computer hardware and MS Windowso Support with installation, troubleshooting, how to use, and replacemento Experience in both consumer and business-to-business technical supporto Silver Medal, Customer Experience Olympics 08 Show less
- Redgear Technologies
  Nov 2010 - Apr 2011
  Taxworks Seasonal Technical Support
  o Professional phone-based tech support for Taxworks and H&R Block tax softwareo Support with installation, troubleshooting, problem reporting, and how-to-useo Completed H&R Block internal course in general public tax preparationo Experience working with onsite programmers and designers of software
- Unisys via Volt
  Apr 2011 - Oct 2011
  NEC Contract Technical Support
  o Professional phone-based technical support for NEC POS store systemso Support of store routers, switches, mobility devices, and computerso Experience with scheduling onsite helpo Experience with contacting interdepartmental and outside resource help
- Redgear Technologies
  Oct 2011 - Apr 2012
  Taxworks Seasonal Technical Support
  o Professional phone-based tech support for H&R Block tax softwareo Support with installation, troubleshooting, problem reporting, and how-to-useo Completed H&R Block internal course in general public tax preparationo Experience working with onsite programmers and designers of software
- UMB Bank
  Aug 2013 - Nov 2023
  Desktop Support Technician
  o Onsite Support for UMB Branch/Office Locations in Utah and Arizonao Remote Support for the entire UMB Bank footprint o Install, Repair and Dispose PC Hardwareo Image, Install and Update Softwareo Onsite Network Assistant for UMB's Network Department
Licenses & Certifications
- A+ Certification
  Comptia
  Dec 2006
- Dell Policy and Procedure
  Dell Inc
  Dec 2006

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