Peter George

Experience

• 

  Softex Software House

  Aug 2008 - Aug 2009

  Technical Support Engineer

  • Diagnose, analyze and resolve user Laptop, PC or handheld devices software and hardware issues. • Recommend, purchase, configure and install laptops, PCs, handheld devices and computer related equipment.• Maintain software and hardware inventory records.• Train and coach users regarding effective use of computer software and hardware in Windows Environments• Assist in planning, deploying and documenting new or existing network infrastructure.• Evaluating and implementing new software for users. Show less

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  OMS

  Sept 2009 - Aug 2013

  • Handling all of OMS Internal Technologies Activities • Administrating and Maintaining OMS Infrastructure ( Servers , Laptops , PCs , Printers , Switches and Routers ) • Handling all new hiring activities starting from purchasing their hardware , Setting up their accounts and Permission till Delivering them Internal IT Orientation.• Administrating and Preparing labs set up at OMS Training Center.• 24*7 of Support for OMS Employees inside and Outside Egypt.• Managing OMS Cisco Callmanager system • Managing backup system across the OMS using “Netbackup 7.1 “ • Managing Blackberry Server and supporting BES and BIS users.• Helping OMS Infrastructure Team in Building their Labs and Projects Documentation.• Supporting Our Partner Abraaj Employees. Show less 1. Ministry Of Education of Kuwait (MOE) •Preparation and deploying (Hyper-V Host Server, Read Only Domain Controllers RODC , ISA2006, File and printing server, Distribution points) to 44 school and 5 Head Quarters. •Deploying Windows 7 to all of Ministry of Education PCs ( 4000 PC ) •Quality Assurance on the Servers implementation at 44 School 2. National Bank Of Egypt (NBE) •Implementing Parent and Child Domains + 12 additional Domain Controller + Group Policies and Fine Grained Password •Knowledge Transfer for NBE Active Directory Admins•Active Directory Documentation. Show less

  • Senior System Administrator

    Oct 2010 - Aug 2013

  • Microsoft Project Based Engineer

    Sept 2009 - Oct 2010
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  Microsoft

  Sept 2013 - Apr 2015

  IT Site Manager ( Center of Expertise )

  • Recommends information technology strategies, Policies and procedures by evaluating organization outcomes, identifying problems, evaluating trends and requirements.• Leading a Team of 3 members to ensure process compliance and quality of service.• Handle incidents/requests arriving on the Global Service Desk queue when needed.• Handling IT incidents and requests delivered on Global Service Desk Queue• Maintains quality service by establishing and enforcing organization standards.• Accomplishes financial objectives by forecasting requirements; preparing an annual budget• Handling all new hiring activities starting from purchasing their hardware till delivering them Internal IT Orientation.• Manage and maintain and optimize the usage of internal servers.• Deliver Work Smart (Internal IT awareness) sessions on a periodical basis. Show less

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  OMS

  May 2015 - Apr 2017

  Consultant

  • Technical Consultancy (Troubleshooting/Designing and Implementation/Upgrades/Migrations) for Client Management solutions utilizing Microsoft (System Center Family and Enterprise Mobility Suite).• Presales Activities (Delivering Proof of Concepts and Technical Proposals Writings).• Tech lead Activities (Leading and mentoring Project based engineers).• Gathering Customers business requirements. • Define Project Scope, Resources and Deliverables.• Projects Planning (Creating WBS and Projects scope documents)• Manage communication with Project Stakeholders.• Convey and report project status to all C-level executives plus IT management inclusive of Status, Budget and Risks• Project documentation. Show less

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  Verto Wave

  May 2017 - Jun 2019

  Senior Consultant

  • Maps product solution and technical information to customer’s requirements. • Participate in Microsoft, Citrix and Nexthink technical implementation solutions. • Develops Design, build guides and Operational documents. • Contribute to technical proposals, presales activities• Creates proof of concept to test solutions according to customer needs. • Delivers engagements as an individual Tech-lead, technical subject matter expert or as a team member.• Deliver trainings and knowledge transfer activities to the customers Show less

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  Microsoft

  Jul 2019 - May 2022

  •Conduct technical workshops for Windows 10, Office Pro-Plus and Edge browser deployment using System Center Configuration Manager & Microsoft 365 •Participate in Office Pro-Plus Accelerator to maintain customers adoption through EMEA Region.•Manage customers and partners onboarding programs within expected timeframes while driving productivity and reducing costs•Share knowledge with customers through solution documents, contribute to social media, proactively engaging in technical communities Show less

  • Security & Compliance Subject Matter Expert -EMEA

    Jun 2020 - May 2022

  • Get Modern Subject Matter Expert - EMEA

    Jul 2019 - Jun 2020
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  Verto Wave

  Jan 2023 - now

  Information Technology Operations Team Lead