Ali Hamilton

Hostess/Take Out

403 followers

Buzzards Bay, Massachusetts, United States

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Timeline
About me
Director of Membership and Communications at The Kittansett Club
Education
- Isenberg School of Management, UMass Amherst
  2012 - 2016
  Bachelor’s Degree Hospitality and Tourism Management
  Activities and Societies: American Hotel & Lodging Association, Club Managers Association of America, Food & Beverage Management Association Key Hospitality Courses Taken:Event Planning Independent Study- In charge of planning and managing VIP events for Marriott Center clients from start to finish. Duties include, but are not limited to, meeting with clients, creating purchase books, ordering products, following a budget, creating banquet event orders, time management, and personnel management.Global Hospitality Leadership- Learning how develop to the skills and mindset to become a successful leader through an… Show more Key Hospitality Courses Taken:Event Planning Independent Study- In charge of planning and managing VIP events for Marriott Center clients from start to finish. Duties include, but are not limited to, meeting with clients, creating purchase books, ordering products, following a budget, creating banquet event orders, time management, and personnel management.Global Hospitality Leadership- Learning how develop to the skills and mindset to become a successful leader through an Executive Mentoring Program, Class Seminars with fellow young leaders, and Corporate Leadership Academy field trips hosted by top executives.Isenberg Peer Mentorship Program- Serving as a knowledgable resource and support system to seven freshmen who plan to pursue similar interests. Show less
Experience
- Chapoquoit Grill
  Sept 2009 - Aug 2013
  Hostess/Take Out
  • Greeted guests at the door while making sure the telephone was answered promptly• Developed new system of call ahead seating in order to increase accuracy of wait times• Trained all new employees ensuring complete understanding of expectations
- Cape Cod Bagel
  Jun 2012 - Aug 2014
  Cashier/Food Prep
  • Worked long hours ensuring customer satisfaction• Responded to the individual needs of each customer• Introduced a new organizational system in order to increase efficiency
- Umass Catering
  Sept 2014 - May 2015
  Event Server
  -Communicated with management to set up, serve, and break down University receptions and events as part of a team-Assisted with a variety of high profile and large events, including functions at the Chancellor’s house and events with up to 600 guests
- Catersource Magazine, Conference & Tradeshow
  Mar 2015 - Mar 2015
  Intern
  -Assisted management in preparing for a conference with over 7000 attendees -Attended various educational sessions including topics such as trends in events, managing personnel, and leadership development-Registered attendees, created centerpieces and set up for multiple large celebrations, attended Tradeshow
- Wianno Club
  May 2015 - Sept 2015
  Food and Beverage Rotational Intern
  -Bartended and served in 4 restaurants ranging from casual to fine dining with up to 200 covers per night, along with various weddings-Focused on bar management by completing inventory in 5 bars and 3 storage areas along with receiving weekly deliveries -Strengthened skills of customer service, teamwork, and member relations by working for a membership of over 400
- UMass Department of Hospitality and Tourism Management
  Oct 2015 - May 2016
  Special Events Coordinator
  - Planned and executed a 50-75 person professional development event for New England Club Managers Association - Created a program and communicated with club managers to ensure the education provided at the event adhered to CMAA’s rules and regulations so that managers could use it towards their certification- Solicited sponsors and vendors by showing them how they can benefit from donating to our department, surpassed goal of $100,000- Used resources such as Linkedin and networking to find sponsors and tracked hundreds of contacts through the use of Excel Show less
- Chevy Chase Club
  Jan 2016 - Jan 2016
  Educational Extern
  -Completed a 5-day, Winter Session Externship designed by management to give extensive insight on all aspects of club operations-Participated in an in-depth case study with management and fellow students to solve several hypothetical management issues -Attended educational seminars including Club Governance, Club Membership, Finance, Human Resources, Communications, Culinary, Purchasing, Banquets, Golf Operations, Fitness, Tennis Operations, Skate and Swim, and Housekeeping
- Shorebird Restaurant & Beach Bar
  Sept 2016 - Dec 2016
  Server
  -Serving a diverse clientele of international guests in the Oahu tourism hotspot of Waikiki-Handling sections of up to 20 guests at a time and 50 covers per shift-Embracing Ho’okipa and Aloha Spirit in order to provide excellent customer service
- Gourmet Events Hawaii
  Oct 2016 - Feb 2017
  Event Server
  -Providing high-quality service at Hawaii’s premier event production and hospitality staffing company-Exemplifying the "Aloha Spirit" to go above and beyond client's expectations
- Vistana Signature Experiences
  Mar 2017 - May 2019
  - OPC Marketing Representative
    Sept 2018 - May 2019
  - Concierge Marketing Supervisor
    Mar 2018 - Sept 2018
  - Senior Concierge
    Aug 2017 - Mar 2018
  - Marketing Representative
    Mar 2017 - Jul 2017
- The Kittansett Club
  Jul 2020 - Oct 2020
  Assistant Food & Beverage Manager
- The Kittansett Club
  Apr 2021 - now
  - Director of Membership and Communications
    Nov 2022 - now
  - Membership Services Manager
    Apr 2021 - Nov 2022
Licenses & Certifications
- Certified Crowd Manager
  Commonwealth of Massachusetts
  Mar 2016
- TIPS Certified
  Health Communications, Inc.
  May 2015
Volunteer Experience
- Set up/Server
  Issued by Umass Hospitality and Tourism Management Career Fair on Mar 2015
  Associated with Ali Hamilton