Cortney Johnson

Experience

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  Safeco Insurance

  Nov 2010 - Oct 2011

  Senior Inside Claims Representative

  • Conducted automobile accident claim investigations• Determined claim compensability and liability• Negotiated liability decisions with insureds, claimants and claimant insurance providers• Participated in arbitration when liability agreement could not be reached

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  EnVista

  Oct 2011 - Feb 2017

  Business Analyst

  • Generated new service offerings that improve clients’ overall efficiency and savings• Designed queries to create and maintain logic for clients’ General Ledger and Order Match coding• Managed complex project implementations with critical deadlines• Conducted business reviews to provide profitability and cost analysis• Produced marketing content, including industry-relevant whitepapers• Audited invoices against contracts to identify billing inaccuracies and generate cost savings• Managed bill payment process for all Business Units' client bases• Provided quality assurance for invoice details on electronic data interchange (EDI)• Utilized project management software, including JIRA Show less

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  CNO Financial Group

  Feb 2017 - Feb 2021

  Senior Operations Analyst

  • Executed delivery of new product introductions and implementations for multiple lines of business• Owned issue resolution process for Policyholder Services Team • Contributed to Business Continuity Planning and ensured delivery via user acceptance testing• Delivered ad hoc reporting for management, financial and non-financial delivery analysts• Provided Operations process improvements, through data analytics• Partnered with contact centers to identify and strengthen key cross-business practices • Owned automated systems performance processes (bots)• Prepared comprehensive executive summaries, detailing issues and suggested resolutions • Served as Annuity subject matter expert for in-force servicing and new product development• Ensured departmental Sarbanes-Oxley Act (SOX) compliance Show less

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  Salesforce

  Feb 2021 - now

  Resource Manager

  • Collaborates with competency and portfolio leaders to align appropriate consultants to sold demand• Advocates for maximized revenue by driving for utilization goal attainment of 400+ consultants• Directs meetings with senior leadership to communicate resourcing prioritization and plans• Provides weekly analysis and deep insights into capacity constraints and revenue risks• Offers creative solutions to address capacity-related staffing challenges• Utilizes Tableau to synthesize data housed in multiple Salesforce systems• Trailhead Four Star Ranger Show less