Traci Phillips

Experience

• 

  Phillips Law Group

  May 1993 - May 2015

  • Led administrative operations at Phillips Law Group, overseeing reception, client intake, case management, and quality control.• Managed non-attorney staff, recruited top talent, and maintained assets exceeding eight figures.• Spearheaded the firm's expansion into multiple practice areas, making it one of Arizona's largest consumer law firms.Received community trust and loyalty through charity fund raising and team philanthropy events. I started as a receptionist and promoted to the highest position of Office Administrator . I am knowledgeable in human resources, reception, client retention, accounting and intake.

  • EXECUTIVE- NON ATTORNEY

    Jan 1995 - May 2015

  • Office Administrator

    May 1993 - Mar 2009
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  Carrington College Phoenix West Campus

  Mar 2012 - Oct 2014

  Graduate Nurse

  ADN - Nursing Graduate 2014 Medical Terminology Patient Care EMR Pharmacology Pediatrics

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  Dazzling Dreams Productions, Arizona United States Pageant

  Jan 2015 - Jan 2016

  MS Arizona Woman United States

  I represented the state of Arizona in the national pageant in Las Vegas, Nevada. I volunteered with Dress For Success, Habitat for Humanity, Susan G Komen; just to name a few. I am still active in volunteering for various local charities, as well as a spokesperson for breast cancer awareness.

• 

  Southwest Airlines

  Sept 2015 - Jan 2016

  Customer Service Representative

  Scheduling client travel / disrupted travel reroutingTelephone and computer proficiencyCall center environment / active team member Alternate 2-3 shifts Dispute resolution Active listening skills

• 

  National Injury Attorneys LLC

  Jun 2024 - now

  Reception Services Manager

  Client retention advocate; superior client communication. Grammar and spelling enthusiast. Personal Assistant to Managing Attorney / special projects Proficient in Microsoft Office Case Management Systems, (CasePeer, SalesForce, Quickbooks)Office Management (policy manuals, human resources/ team supervisor)Advanced knowledge in social media platforms