Nirlipta Nihar Parida

Experience

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  IndiGo (InterGlobe Aviation Ltd)

  May 2017 - Oct 2020

  AOCS Executive

  -Provided customers with prompt and courteous service.-Made reasonable procedure exceptions to accommodate unusual customer requests.-Give accurate and appropriate information to answer questions and resolve complaints.- Possessing computer skills with the ability to easily grasp the functionality and concepts of company software.-Received most customer appreciation in a year.

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  Concentrix

  Jun 2021 - Jul 2022

  Senior Representative Operations

  -Address customer inquiries in a timely and accurate manner.-Give appropriate responses to the customers , troubleshoot issues and resolve complaints.-Doing daily Audits of other agents and enhancing their performance.-Received Most Valuable Player award.-Received Operations player award.-Achieved customer satisfaction rating 87% every month which exceeds corporate target of 70%.

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  WNS

  Jul 2022 - now

  Assistant Manager Operations

  • Manage multiple people to ensure media plan and KPIs of campaign are understood and communicated to the team to enhance operations.• Operate as the lead point of contact for any matters specific to client, partner closely with Sales and others. • Support the new team members and communicate with stakeholders from sales, ad operations and billings to understand where assistance is needed.• Analyze the team performance and provide the directions to improvise on the grey areas.• Provide regular updates to clients on the progress of projects and campaigns that directly affect each client.• Develop open and effective channels of communication with each team members to troubleshoot if they are having any issues• The reliable point of contact for each customer that is required to establish a strong business relationship.• Received many appreciations in team handling and have been recognized for consistent performance. Show less