Kyle Grubbs, MBA

Experience

• 

  International Paper

  Jun 2007 - Aug 2011

  2nd helper
• 

  Pennsylvania Counseling Services, Inc.

  Jan 2012 - Jun 2013

  Therapeutic Staff Support

  ● Provided services in school, home, and community and one-on-one services to clients, modeling behaviors and inspiring change.● Documented services and prepared insurance submissions to determine validity, continuation of service, and service amendment.

• 

  Abraxas Leadership Development Program

  Jun 2013 - Nov 2013

  Counselor

  ● Provided one-on-one counseling to 5 residents and group counseling to 30+ attendees on topics including anger management, behavioral modification, and professional development.● Documented progress and wrote treatment plans for use by social workers, judges, parents, therapists, supervisors, and stakeholders.

• 

  County of Adams

  Nov 2013 - Jan 2016

  Conference Officer

  ● Led enforcement of child and spousal support orders across 600+ cases, communicating with clients through telephone conversations, face-to-face meetings, and written correspondence.● Pioneered and participated in leadership development program

• 

  UPS

  Aug 2015 - Oct 2015

  Air freight specialist
• 

  Cumberland County, PA

  Jan 2016 - Aug 2020

  Conference Officer

  ● Manage the collection of $2M+ in support each fiscal year by way of account freezes, IRS intercepts, wage garnishments, and direct correspondence.● Provide direct supervision to 7 case assistants responsible for scheduling, document processing, and case review.● Delegate job duties and tasks to across 19 employees spanning 5 departments, strategically allocating resources to optimize productivity.● Build relationships with customers and provide excellent customer service, exceeding 80% collection goal and achieving 90%+. Show less

• 

  Teleosoft

  Aug 2020 - now

  ● Influenced stakeholders through articulating concepts, challenges, complexities in order to drive standards and best practices.● Coordinated resources and schedules for project/program implementations, including project deliverables, goals and milestones.● Regularly and accurately reported internally/externally on project status, budget, milestones, KPIs, accomplishments, and deliverables.● Created strategies for risk mitigation and contingency planning.● Oversaw user acceptance testing and provided direct customer training on software/hardware. Show less

  • Director of Project Management

    Oct 2023 - now

  • Senior Implementation Project Manager

    Aug 2022 - Oct 2023

  • Implementation Project Manager

    Aug 2020 - Sept 2022