Hieu Dinh

Hieu Dinh

Information Technology Help Desk

Followers of Hieu Dinh127 followers
location of Hieu DinhLawrenceville, Georgia, United States

Connect with Hieu Dinh to Send Message

Connect

Connect with Hieu Dinh to Send Message

Connect
  • Timeline

  • About me

    Full Stack Developer

  • Education

    • Georgia Gwinnett College

      2016 - 2019
    • Peachtree Ridge High School

      2011 - 2015
  • Experience

    • Georgia Gwinnett College

      Dec 2016 - Dec 2019
      Information Technology Help Desk

      - Identified and troubleshooted technical issues, collaborating with employees to resolve problems efficiently.- Served as the primary contact for faculty, staff, and students, providing support via phone and email.- Managed work tickets using the university's web-based ticket system, ensuring timely creation, assignment, and updates.- Provided over-the-phone troubleshooting and remote assistance to address issues promptly.- Demonstrated strong customer service skills to ensure positive interactions and effective problem resolution. Show less

    • Freelance

      Feb 2020 - Sept 2020
      Freelance Web Developer

      - Website: https://analysim.tech- Github: https://github.com/soft-eng-practicum/AnalySim- Engaged with clients to comprehensively understand their technological needs and functionality requirements.- Implemented an integrated file management system leveraging Azure Blob Storage, ensuring seamless data storage andretrieval, and deployed the application to Azure using Docker.- Integrated Observable, a third-party API, to visualize graph data derived from user-submitted data.- Developed robust account management and login functionality with email authentication.- Showcased the application's functionalities to the scientific community at the CNS*2020 meeting.(Link: https://cengique.github.io/cns2020-tutorials-website/2020/07/18/cns2020-tutorial.html) (Time: 1:46:00) Show less

    • Infomedia

      Sept 2020 - Oct 2023

      - Led team projects to develop web components, ensuring its functionality, while also mentoring new engineers.- Managed incidents: Ensured swift resolution of high-priority events, either immediately or by the next business day.- Performed SEO optimization and website enhancements to decrease load times and improve search engine visibility.- Oversaw continuous integration, pull requests, code reviews, user acceptance testing, and deployment.- Modernized legacy applications and integrated third-party APIs.- Designed, developed, maintained, and optimized SQL stored procedures for efficient data processing and retrieval. Show less

      • Full Stack Developer

        Jan 2021 - Oct 2023
      • .Net Developer Intern

        Sept 2020 - Dec 2020
    • Freelance

      Feb 2024 - Aug 2024
      Freelance Web Developer

      - Website: https://www.hvmatl.org- Engaged with non profit organizations to comprehensively understand their technological needs and requirements.- Migrated website deployment from Heroku to AWS.- Revamped the site architecture, leading the effort to overhaul the front end and leveraging modern technologies such asReact for the frontend and Spring Boot for the backend.

    • Infomedia

      Aug 2024 - now
      Full-stack Developer
  • Licenses & Certifications

    • Microsoft Technology Associate: Networking Fundamentals (MTA)

      Microsoft
      Nov 2017
      View certificate certificate