Hieu Dinh

Experience

• 

  Georgia Gwinnett College

  Dec 2016 - Dec 2019

  Information Technology Help Desk

  - Identified and troubleshooted technical issues, collaborating with employees to resolve problems efficiently.- Served as the primary contact for faculty, staff, and students, providing support via phone and email.- Managed work tickets using the university's web-based ticket system, ensuring timely creation, assignment, and updates.- Provided over-the-phone troubleshooting and remote assistance to address issues promptly.- Demonstrated strong customer service skills to ensure positive interactions and effective problem resolution. Show less

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  Freelance

  Feb 2020 - Sept 2020

  Freelance Web Developer

  - Website: https://analysim.tech- Github: https://github.com/soft-eng-practicum/AnalySim- Engaged with clients to comprehensively understand their technological needs and functionality requirements.- Implemented an integrated file management system leveraging Azure Blob Storage, ensuring seamless data storage andretrieval, and deployed the application to Azure using Docker.- Integrated Observable, a third-party API, to visualize graph data derived from user-submitted data.- Developed robust account management and login functionality with email authentication.- Showcased the application's functionalities to the scientific community at the CNS*2020 meeting.(Link: https://cengique.github.io/cns2020-tutorials-website/2020/07/18/cns2020-tutorial.html) (Time: 1:46:00) Show less

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  Infomedia

  Sept 2020 - Oct 2023

  - Led team projects to develop web components, ensuring its functionality, while also mentoring new engineers.- Managed incidents: Ensured swift resolution of high-priority events, either immediately or by the next business day.- Performed SEO optimization and website enhancements to decrease load times and improve search engine visibility.- Oversaw continuous integration, pull requests, code reviews, user acceptance testing, and deployment.- Modernized legacy applications and integrated third-party APIs.- Designed, developed, maintained, and optimized SQL stored procedures for efficient data processing and retrieval. Show less

  • Full Stack Developer

    Jan 2021 - Oct 2023

  • .Net Developer Intern

    Sept 2020 - Dec 2020
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  Freelance

  Feb 2024 - Aug 2024

  Freelance Web Developer

  - Website: https://www.hvmatl.org- Engaged with non profit organizations to comprehensively understand their technological needs and requirements.- Migrated website deployment from Heroku to AWS.- Revamped the site architecture, leading the effort to overhaul the front end and leveraging modern technologies such asReact for the frontend and Spring Boot for the backend.

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  Infomedia

  Aug 2024 - now

  Full-stack Developer