Lisa C.

Experience

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  AT&T

  Jan 1996 - Jan 2004

  •Advocate of e-tool adoption for customer base by selling the value of e-tools and training on the use and features of the e-tool product.•Focused on retention of existing business and building strong customer relationships by renegotiation of contracts.•Supported Account Executives with proposals, RFP’s and closing sales.•Set customer expectations, positioned the organization for resolution of issues regarding billing/care, maintenance, service termination and drove issues on disputes and adjustments to resolution. Show less

  • Field Service Manager - Business Sales

    Jan 2003 - Jan 2004

  • Contract Manager

    Jan 2001 - Jan 2003

  • Voice Account Manager

    Jan 2000 - Jan 2001

  • Project Manager

    Jan 1998 - Jan 2000

  • Administrative Assistant

    Jan 1996 - Jan 1998
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  American Express Incentive Services

  Jan 2005 - Jan 2006

  Account Relationship Representative

  • Managed account setup from inception through product being delivered to clients.• Coordinated efforts of sales team and production department to ensure completion of key activities from design to implementation of incentive programs.• Served as day-to-day client contact for program management and issue resolution.

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  Verizon Wireless

  Jan 2006 - Dec 2010

  • Implemented process improvements by streamlining documentation for the Government Sales Team on profile creation.• Performed as a liaison between Federal Accounts Maintenance teams and clients• Supported sales reps by covering their territories while on leave or vacations• Maintained and expanded knowledge of all new products and services particularly advanced data devices • Assisted the training team with new hires on VZW products.• Shared knowledge and assisted peers on products and systems.• Identified knowledge gap on Tier 2 DataTeam and created process to close gap.

  • Government Sales Analyst

    Jan 2008 - Dec 2010

  • Data Coordinator

    Jan 2006 - Jan 2008
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  Verizon Wireless

  Jun 2012 - Sept 2012

  Operations Consultant

  This was a temporary assignment•Weekely reporting to leaders on Net Promotor Scores based on customer responses.•Weekly Operations Newsletter – redesigned format and created weekly report for B2B KS/MO team•B2B Resource Website – redesigned and organized website for ease of use and relevant information for sales team.•Subject Matter Expert for system issues and escalations to appropriate teams in the company regarding those issues.•Conducted monthly training with sales teams on systems and tools available for their use. Show less

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  Verizon Wireless

  Sept 2013 - Sept 2015

  Gov't Account Executive

  •Covered territory in the St. Louis/Southern Illinois market.•Focused on solutions based sales for the Local Government, Educational and Non-Profit vertical.•Prospected for new business by cold calling, retain existing client base by renewing current services and analyzing current services of potential and existing clients using CRM tool to document sales activities, maintain/update contact lists and pipeline information.•Utilized extensive marketing tools for prospecting and enhancing the sales experience.•Documented sales activities in CRM tool Salesforce.com and add and change client information.•Created and presented sales presentations to existing and potential clients. Show less

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  World Wide Technology

  Sept 2015 - now

  • Acts as liaison between procurement, material operation, ITC and the supply base to resolve complex quality issues and to provide organizational resource allocation processes.• Responsible for vendor performance management in conjunction with internal stakeholders to identify and execute specialized programs to ensure compliance and maximum performance to accomplish key priorities and objectives. • Design and manage SharePoint site for Supply Chain Supplier Management team. • Partner with process improvement teams to design solutions that meet supplier capabilities and WWTs needs. • Documenting, communication and rolling out any changes to the vendor management process. Advocacy with supplier for issue resolution• Performance management of suppliers in conjunction with internal stakeholders• Identify and execute specialized programs to ensure compliance and maximum performance to accomplish key priorities and objectives Show less

  • Procurement Manager

    Apr 2019 - now

  • Supplier Manager

    Jan 2017 - Apr 2019

  • Supply Chain Coordinator - New Product Introduction

    Sept 2015 - Dec 2016