Kennan Langsford

Experience

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  French Horn

  Jan 2008 - Sept 2023

  Freelance Musician
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  SeaWorld San Diego

  Jun 2015 - Sept 2015

  Culinary Operations Host

  Enthusiastically greet and welcome guestsProvide information to guests on food & beverage products being offeredMake recommendations to fit each guest’s needsSupport dietary restrictions, allergies and special needsTake orders in a prompt manner and ensure execution of deliveryMaintain a clean working environmentPrepare/carry vending trays

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  SeaWorld San Diego

  Jul 2016 - Dec 2016

  Culinary Operations Host

  Enthusiastically greet and welcome guestsProvide information to guests on food & beverage products being offeredMake recommendations to fit each guest’s needsSupport dietary restrictions, allergies and special needsTake orders in a prompt manner and ensure execution of deliveryMaintain a clean working environmentPrepare/carry vending trays

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  Aramark

  May 2017 - Aug 2017

  Cook's Helper

  The Cook’s Helper assists the chefs by preparing hot food items in accordance with production requirements and quality standards while maintaining a safe and sanitary work environment. Food of consistent quality is prepared by following recipe cards and production and portion standards and guidelines. Cook’s Helper is also required to gain an extensive knowledge of how to correctly use kitchen equipment such as steamers, ovens, mixers, grills, and other equipment.Essential FunctionsEnsure a clean, safe and pleasant atmosphere is maintained in the kitchen at all timesPerform any opening and closing side work as requiredAssist with bulk cold food assemblyPrepare food for proper storageCook and prepare food made to order for guests as requestedPrepare and create hot food trays for breakfast and lunch buffets and eventsPrepare specialty foods such as pizzas, fish and chips, sandwiches, and fries, that require short preparation timesTransport food products of up to 50lbs for food preparationMaintain store rooms, pantry, ovens and refrigerators and ensure they are kept cleanVerify food requirements are met for quality and quantityOperate manual mechanical food processing equipment including grills, deep fryers, and griddlesEnsure that food safety guidelines and company food quality standards are adhered to at all timesComplete time and temperature control logs on a daily basis for HACCP complianceMaintain a positive attitude in high stress situationsKeep all kitchen floors swept and mopped at all timesReport any safety hazards or unsafe conditions and practices to management immediatelyReport to work in proper uniformMust be flexible and willing to work a varied scheduleMay be required to perform Kitchen Utility Worker duties when business requiresKnow and comply with all company policies and procedures regarding safety, security, emergencies and energy Report to work on time and in complete uniformOther duties as assigned Show less

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  San Diego Zoo Wildlife Alliance

  Jun 2018 - Jan 2019

  Kitchen Helper

  The Kitchen Helper supports San Diego Zoo Wildlife Alliance's mission and vision of saving species worldwide by organizing and preparing food in large quantities such as salads, sauces, sandwiches, and vegetables under supervision. They will assist the cooks with the primary emphasis placed on food preparation for final meal presentation. This position reports Executive Chef, Sous Chef, Manager, Supervisor, Cook and Food Stand Lead.WHAT WILL YOU DO?Assists Lead, Cooks, Manager and Supervisor when neededOperates food service equipment and machinesMaintains inventory and stock rotationMaintains cleanliness of food preparation and food service areasAssists with period end inventoryFollows established recipesUse cash register as neededWorks effectively and efficiently with minimal supervisionCommunicates with management staff on a daily basisAssists guests in a courteous, friendly and professional mannerMake Customer Service a top priorityAdheres to the County of San Diego Department of Environmental Health standardsHelp to maintain a cohesive, friendly and productive work environmentCompliance with the SDZWA and Health Departments uniform standardsMaintains a passing grade on the County of San Diego Department of EnvironmentalHealth Food Handlers examsMaintains a passing grade on the Environmental Health Department tests Show less

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  San Diego State University

  Jan 2021 - Aug 2021

  Student Assistant/Mac Support

  Management of 500+ Computers and 100+ Devices using JAMF in an Azure Domain environment.Use of Apple Remote Desktop to manage machines remotelyMacintosh SpecialistPolicy and Configuration Profile ManagementService-now ticket managementHardware QuotesInitial system setup for University Faculty and StaffSoftware and hardware troubleshootingIn-person and Zoom based Tech Support ServicesSecure Management and Disposal of PL1/HC Data

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  Boston University

  Sept 2021 - May 2022

  Production Assistant

  Assist with setups and treat down of ensambles and concerts.Sweep the building at building close and make sure no one is left in the buildingOther duties assigned

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  Apple

  Jan 2023 - now

  As a Technical Specialist, you help new owners get started and current ones get quick, efficient support — developing strong, positive relationships with Apple. When a customer needs assistance, you quickly assess their situation. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. At other times, you refer customers to support team members who get them up and running again. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. The entire store team benefits from your commitment to providing the best care for customers. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Show less Key QualificationsBasic understanding of troubleshooting methodology for macOS, iOS, and iPadOS Solid track record of completing tasks and time management Strong customer service and problem solving aptitude Know when to escalate issues and communicate risk Strong verbal and written communication skills Ability to lift and transport up to 35 pounds of Apple products Experience with using JAMF MDM is a plus (JAMF 100)Key Responsibilities and DeliverablesPrepare new guest management kiosks and reception workstation computers using JAMF MDM. Help assist in removal of legacy guest management equipment and will be responsible for installing new guest management kiosk, reception workstation. -Provide desktop support for reception workstations. Triage and work to resolve any kiosks issues that occur in the field during the time of your CE. -Support application testing of new features deployed while on your Career Experience. -Management of Devices Using Jamf-Automation of repetitive tasks Show less

  • Technical Specialist RE&D

    Oct 2023 - now

  • Technical Specialist

    Oct 2021 - Sept 2023

  • Product Support Analyst

    Jan 2023 - Jun 2023