Pankaj Jain

Pankaj jain

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location of Pankaj JainGreater Hyderabad Area
Followers of Pankaj Jain81 followers
  • Timeline

  • Skills

    Hardware
    Networking
    Troubleshooting
    Windows server
    Laptops
    Windows xp
    Windows 7
    Technical support
    Software installation
    Operating systems
  • About me

    Desktop Support Engineer

  • Education

    • St. angelos computer education

      -
      Diploma hardware and networking
    • Karnataka state open university

      2011 - 2014
      Bachelor of science (bsc) hardware, networking and digital communication
  • Experience

    • Prassana computers

      Aug 2011 - Dec 2011
      Hardware engineer

      Assembling of Computers. Installation of OS includes Win xp, Win 7, Winserver2003.Troubleshoot Os related problems.Partitioning and Formatting.Troubleshoot hardware related problems.

    • Gnsa infotech pvt ltd

      Jan 2012 - Sept 2012
      Technical support engineer
    • Future focus infotech pvt ltd

      May 2013 - Nov 2014
      Desktop support engineer

      Working for client IBM India.Responsibilities:Installing configuring network printer and troubleshoot the same.Deploying Windows 7 through Windows Deployment Server.Installation of Basic Softwares like Adobe Reader, Ms Office, etc.Installing configuring and troubleshooting lotus notes client 8.5.3.Troubleshooting all the desktop calls of the user and resolved the same.Configuring wireless setup on laptops.Installing configuring lotus notes and troubleshooting.Installing configuring and troubleshooting Red Hat Linux 6.4 Show less

    • Nityo infotech services pvt ltd

      Jan 2015 - Jul 2015
      Desktop support l1 engineer

      Working as desktop support L1 engineer supporting end user on lotus notes and other application

    • Imsi india pvt ltd (client at&t communication services pvt ltd)

      Nov 2015 - now
      Desktop support engineer

      Working on Acronis Snap Deploy Ver 5.o to deploy OS in desktops.Creating user accounts in active directory and account unlockingInstallation of basic software like Adobe Reader, MS Office etc.Troubleshooting and resolving the desktop calls of usersSupporting users remotely through Microsoft Lync & Windows Remote Assistance

  • Licenses & Certifications

    • A+ n+ mcp (windows 7)