Experience

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  Prassana computers

  Aug 2011 - Dec 2011

  Hardware engineer

  Assembling of Computers. Installation of OS includes Win xp, Win 7, Winserver2003.Troubleshoot Os related problems.Partitioning and Formatting.Troubleshoot hardware related problems.

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  Gnsa infotech pvt ltd

  Jan 2012 - Sept 2012

  Technical support engineer
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  Future focus infotech pvt ltd

  May 2013 - Nov 2014

  Desktop support engineer

  Working for client IBM India.Responsibilities:Installing configuring network printer and troubleshoot the same.Deploying Windows 7 through Windows Deployment Server.Installation of Basic Softwares like Adobe Reader, Ms Office, etc.Installing configuring and troubleshooting lotus notes client 8.5.3.Troubleshooting all the desktop calls of the user and resolved the same.Configuring wireless setup on laptops.Installing configuring lotus notes and troubleshooting.Installing configuring and troubleshooting Red Hat Linux 6.4 Show less

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  Nityo infotech services pvt ltd

  Jan 2015 - Jul 2015

  Desktop support l1 engineer

  Working as desktop support L1 engineer supporting end user on lotus notes and other application

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  Imsi india pvt ltd (client at&t communication services pvt ltd)

  Nov 2015 - now

  Desktop support engineer

  Working on Acronis Snap Deploy Ver 5.o to deploy OS in desktops.Creating user accounts in active directory and account unlockingInstallation of basic software like Adobe Reader, MS Office etc.Troubleshooting and resolving the desktop calls of usersSupporting users remotely through Microsoft Lync & Windows Remote Assistance