Experience

• 

  British gas

  Jul 2008 - Jan 2020

  Responsible for delivering smart metering into the Credit & Collections business unit, including new customer journeys and changes to our core systems. I'm also responsible for setting the commercial strategy to roll out smart meters to customers with a higher propensity for debt, allowing both the customer and British Gas to benefit from this new technology.In this role I act as a business partner to the central Smart Change and Commercial teams, providing subject matter expertise and local project management & business readiness to shape and deliver the company's smart metering programme. Show less

  • Business Readiness Manager

    Mar 2017 - Jan 2020

  • Project Manager, Smart Meter Delivery

    Jun 2015 - Mar 2017

  • Business Improvement Analyst

    Jan 2014 - May 2015

  • Service Excellence Analyst

    Jun 2013 - Jan 2014

  • Customer Services

    Jul 2008 - Jun 2013
• 

  Centrica

  Jan 2020 - now

  Programme manager for Customer Communications Transformation, focusing on reducing cost to serve, improving digital engagement, and creating best-in-class customer journeys for domestic energy and home services customers.

  • Business Transformation Consultant

    Sept 2023 - now

  • Continuous Improvement Coach

    Oct 2021 - now

  • Customer Journey Manager

    Dec 2020 - Oct 2021

  • Snr.Project Manager

    Jan 2020 - Nov 2020