Experience

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  Barfly disco, il fico eventi and arenile reload-(naples) / pascià disco restaurant-(riccione) italy

  Dec 2010 - Jan 2015

  Event organizer

  •Occasionally organized and coordinated special events by managing the budget and coaching a team of 14 people and managed the security of all events•Successfully promoted the events through different Marketing channels and brought in sponsors and playing as a DJ

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  Fourg s.r.l.

  Nov 2011 - May 2012

  Sales advisor

  •Telemarketing and Teleselling and cold acquisition of new customers•Provided customers with the organization's service and product information and completed call notes and call reports in CRM•Overachieved targets in selling Fastweb contracts (landline and broadband Internet)

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  Jolly animation - animatori di professione

  Jun 2012 - Oct 2013

  Touristic entertainer

  •Entertained Italian and international guests in 4 to 5-star resorts in Italy and Egypt•Organised event, tournaments and participated in evening shows

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  Macarronada italiana

  Nov 2013 - Mar 2014

  Host and event support

  •Increased my communication skills and cultural knowledge by professionally interacting with guests and taking care of their inquires

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  Jolly animation - animatori di professione

  May 2014 - Sept 2018

  Head of animation management

  •Created the daily entertainment program and evening shows to generate best possible experience for the guests and responsible for the smooth event program•Trained and lead a multicultural team of 6 to 15 employees (received the leadership award)•Conceptualized and implemented tailor-made events for the specific resorts •Reached high customer satisfaction rate (reviews on TripAdvisor, Booking and hotel survey) in 4 to 5-star resorts along the Mediterranean coast in Italy and Spain•Personal resource planning•Collaborated closely with the Resort Managers to fulfill the particular needs of the hotels and customize the entertainment program Show less

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  Hilton sorrento palace

  Mar 2019 - May 2019

  Receptionist

  •Welcomed guests at the front desk, checked-in/checked-out hotel guests courteously and efficiently, processed all payments according to established hotel requirements and anticipated guests needs•Worked in a pressurized environment while maintaining a sense of calm and control•Gained the respect of colleagues and management by achieving best result on all the tasks and responsibilities

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  Giorgio armani

  Dec 2020 - Sept 2021

  Sales associate

  •Ensuring high levels of customer satisfaction and managing point-of-sale processes•Completing opening/closing procedures and managing store inventory•Recording of sales data and tracking of target achievement

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  Em group

  Jul 2021 - now

  Sales manager