Experience

• 

  Zouleks vacuum distributor

  Aug 1997 - Feb 1998

  Phone sales representative

  Live phone sales and supportPersonally changed sales department over to computer system from antiquated paper filling system

• 

  Wal-mart

  Jun 1999 - Oct 2000

  Electronics department manager

  Support and maintenance for all hand-held units (Unix based WiFi)Troubleshot , diagnosed, and scheduled repair for store cash registersTroubleshot, diagnosed, and repaired customer returned computersCustomer service both in person and on phone

• 

  Stone computer

  Oct 2000 - Feb 2004

  Computer technician/ customer service representativesenior service center technician

  Troubleshot, diagnosed, and repaired computers, servers, printers, and other electronic equipment both on-site and in-houseTroubleshot, diagnosed, and repaired software and hardware issues related to computers, servers and printers both on-site and in-houseBuilt new systems, computers, and servers for sale in the store as pre-defined by the clientEnd User support and problem solving in person and on phoneResponsible for fully training all new techniciansPersonally implemented changes that led to an increase in the rate of production for new systems Show less

• 

  Parkview health

  Feb 2004 - Mar 2013

  I.t. analyst

  In the time that I spent with Parkview, I have been involved in many projects and systems. The many projects I have been involved with include:• GroupWise clusters on Netware/OES Linux• GroupWise to Exchange 2007 migration• SLES/SuSE Linux installation/maintenance• File server migration from Netware to SLES OES Linux• Implemented Novell ZenImaging with hardware detection/image selection• Exchange 2007 maintenance/support• Email support• Developed upgrade project from Exchange 2007 to Exchange 2010• Blackberry server/device support• Android/Apple iOS device support• P2V of older servers to VMWare ESX setups• RightFax server using T-1 and fax over SIP• DNS support• Red Hat Enterprise Linux installation/maintenance/support and establishment of configuration standards• Red Hat Enterprise Linux on IBM z/VM (z-Series Mainframe) • Implemented Red Hat Satellite server and NFS based install process• Avaya One-X SIP on Apple iPhone deployment (900+ devices) • VDI implementation/configuration using Quest vWorkspace• Windows Server 2000/2003/2008 and 2008 R2 support• Checkpoint firewall support• Basic level Cisco switch/router support• Powershell scripting to perform reporting for AD, Exchange, VMWare datastore usage, user provisioning, message migration from purchased physician offices, distribution list creation/maintenance, conference room configuration, and more• Linux bash scripting to perform daemon status check, registration, import/export to MySQL, conversion/import from Excel 2010 file to MySQL, and more Show less

• 

  Activevideo

  Mar 2013 - Feb 2023

  Responsibilities include: Build and manage the new Customer Care team Interacting with customers for problem resolution/configuration changes Product/platform support and bug reports Troubleshooting Linux platform errors Ensure Linux/Windows server health Perform necessary server maintenance/configuration changes Document/perform change requests Assist QA reviewing and designing test plans Assist in process and resource planning for internal operations and platform/product roadmap Show less

  • Manager of Customer Care

    May 2016 - Feb 2023

  • Systems Engineer

    Mar 2013 - May 2016
• 

  Commscope

  Feb 2023 - now

  Technical services manager