Experience

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  United states air force

  Sept 1983 - Oct 2003

  Air traffic control manager / aviation electronics maintenance manager

  Managed daily air traffic control tower operations at Randolph Air Force Base, leading two teams totaling 20 personnel.Directed maintenance operations and functioned as a technical resource for the repair of awide range of aircraft avionics equipment supporting over 400 aircraft and 50 personnel.

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  Air force civilian service

  Sept 2004 - Sept 2006

  Aviation resource manager

  Managed daily flying operations and provided superior customer service for 200 pilots in support of flying operations, consisting of more than 8,000 missions per year. Collected, updated and audited operations data pertaining to aircrew resources, aircrew training and flight records. Provided face-to-face and telephone support and training to aircrew experiencing software issues.

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  Rackspace technology

  Oct 2006 - now

  Provide fanatical support to all customers from SMB to Enterprise. Configure, maintain, and troubleshoot MFA, WAF IDS/FIM/AV/vulnerability scanning systems in virtualized/physical/cloud server environments.Vendors supported: Imperva, Alert Logic, Armor Anywhere, RSA, DUO, and Cisco Implement, maintain, administer and troubleshoot Cisco ASA firewalls and Brocade/F5 load balancers.Provide advice on general server security, firewall rules, DNS, basic networking Maintain, administer and troubleshoot Windows Server 2000, 2003 and 2008 server operating systems including SMTP, POP3, FTP, and IISInstall,configure and troubleshoot third-party software.Provide advice on general server security, firewall rules, DNS.Provide customer service via telephone and ticketing system.Train and mentor new systems administrators.

  • Information Security Engineer III

    Sept 2013 - now

  • Information Security Engineer

    Jul 2011 - now

  • Network Security Administrator

    Apr 2012 - Aug 2013

  • Windows Systems Administrator

    Oct 2006 - Jun 2012
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  Imperva

  Feb 2022 - now

  Product support engineer