Experience

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  Lowe's companies, inc.

  Oct 2014 - Sept 2018

  Head cashier

  • Recognized for being a motivated employee, constantly taking initiative in completing and starting new tasks to help better the work environment, which resulted in multiple promotions.• Handled escalated customer complaints, solved issues for customer service associates, and worked closely with higher management.• Demonstrated high level of organizational skills and the ability to prioritize tasks.• Answered calls and directed customers accordingly.

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  Detroit zoological society

  Oct 2015 - Mar 2016

  Behavioral research assistant

  • Conducted research for behavioral analysis, and presented findings to Detroit Zoo leadership. Findings were applicable to nationwide habitat applications and constructions.• Utilized timed interval research strategies to record behavioral patterns.• Reported occurrences that influenced group behaviors and effected data findings.

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  Driven creative supply co.

  Jun 2016 - Sept 2016

  Copywriting intern

  • Copywrote various creative pieces: headlines, emails, social media posts, scripts, etc.• Developed and presented multiple ad campaign proposals for Henry Ford Village, Gallop Brush Company, and several other clients.• Worked with leadership to meet deadlines by prioritizing tasks accordingly.• Performed in depth client industry research prior to all projects to ensure accuracy in all tasks.

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  Huffpost

  Jan 2017 - Jan 2017

  Article writer

  I have a contributor account and occasionally write articles for fun.

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  Creative development and design group

  May 2017 - Aug 2017

  Freelance technical writer (freelance)

  • Freelanced technical writing for DANA and American Axle.• Worked closely with users and engineers to understand machine functions and clearly document steps for user operations.• Used Microsoft Office (Word, PowerPoint, & Excel) to create necessary technical documentation for industrial assembly lines.

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  Dinosaur hill nature preserve

  Nov 2017 - Jan 2018

  Event advertiser (volunteer)

  • Worked with leadership to understand event goals and designed various conceptual pieces based on event objectives.• Managed print ad distribution and online advertisements.• Contributed to the success of the winter event, “Story Time with Santa”, which resulted in a sold out event and positive attendee reviews.

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  Proctor financial, inc

  Aug 2018 - Dec 2018

  Call center representative (contract)

  • Assisted homeowners with documenting homeowners insurance to avoid lenders placed insurance.• Answered questions regarding notices and directed homeowners to proper procedures.• Resolved customer issues by immersing myself in complete program knowledge.

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  Mrm//mccann

  Dec 2018 - Feb 2019

  Assocate content manager (freelance - chevrolet)

  • Built global web pages with Adobe Experience Manager CMS for Chevrolet.• Located and utilized assets stored in the Digital Asset Manager (DAM).• Utilized JIRA as a as a means of processing job tickets and communicating with project managers.• Volunteered writing services for Diversity and Inclusion program.

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  Shift digital

  Apr 2019 - Mar 2021

  Position Responsibilities Include:• ACB specialist (Senior Digital Consultant specialty)• Project managed for the construction of new dealership websites. • Built and maintained a dedicated relationship with thirty-five Toyota dealerships and resolved issues on their behalf.• Supported team members by consolidating and organizing team resources in the TDDS Training Manual.• Provided team members necessary training as the subject matter expert in program operations, billing, & compliance.• Assisted with the creation of internal audits to ensure client compliance standards are met.• Utilized Adobe Creative Cloud programs (Illustrator & Photoshop) for the creation of customized dealer assets.• Wrote and uploaded custom content to dealership websites for digital marketing purposes.• Pulled analytics and provide insightful reports to improve website performance.• Salesforce Customer Relationship Management (CRM) system updates. Show less • Project managed for the construction of new dealership websites. • Built and maintained a dedicated relationship with thirty-five Toyota dealerships.• Supported team members by consolidating and organizing team resources in the TDDS Training Manual.• Provided team members necessary training as the subject matter expert in program operations, billing, & compliance.• Assisted with the creation of internal audits to ensure client compliance standards are met.• Utilized Adobe Creative Cloud programs (Illustrator & Photoshop) for the creation of customized dealer assets.• Wrote and uploaded custom content to dealership websites for digital marketing purposes.• Pulled analytics and provide insightful reports to improve website performance.• Salesforce Customer Relationship Management (CRM) system updates.•Organized and uploaded team resources on SharePoint. Show less

  • Senior Digital Consultant (Toyota Digital)

    Oct 2020 - Mar 2021

  • Personal Digital Assistant (Toyota Digital)

    Apr 2019 - Sept 2020
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  One10

  Mar 2021 - Feb 2022

  Account executive / project manager (gm accessories)

  • Work directly with client to establish desired outcomes and appropriate timelines.• Collaborate with GM's Integrated Brand Partners (IBP) to assist with the creation of resources.• Track and implant the creation and publication of accessory resources for GM applications. • Update materials published online for third party use (MAP policy, Partner contact sheets, Mega PDFs, brochures).• Projects follow the ISO standards process.

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  D50 media

  Mar 2022 - now

  Digital project manager

  I currently work as a Digital Project Manager at d50 Media. My responsibilities include creating and managing projects company wide. Since this is a new company role, I am also responsible for creating and implementing new processes to improve project workflow.• Create all company projects and manage task progress through Asana.• Restructured the company’s organization and procedure processes to improve workflow productivity.• Created templates and system automations to streamline workflow and reduce opportunities for error.• Collaborate with department heads to ensure no team is overburdened, and present solutions when logistical issues arise.• Report to higher management on a regular basis to discuss status counts, workload summaries for employees, suggestions for task re-disbursement, updates on progress, and proposals.• Train new team members, manage employee transitions, and provide applicable resources.• Create, update, and maintain company resources such as company organization chats, timesheet management resource, and email lists. Show less