
Timeline
About me
Customer Success Manager- Executive Accounts | USA Today Network- LocalIQ
Education

Phoenix college
2004 - 2006Culinary studies pastry arts
Experience

Future ranking
Mar 2010 - Aug 2010Account executiveBellevue, WA— March 2010-August 2010Consistently met or exceeded previously established monthly sales goals. Responsible for seeking out qualified companies that had websites to sell Search Engine Optimization packages in assigned vertical.

Integrate
Jan 2011 - Jun 2013Managed a team of 15 account support representatives who were each responsible for managing a book of business with an average net annual revenue of $500k-$2 million dollars with over 100 clients each.• Directly responsible for over 120 clients with a book of business of $3 million dollars in annual revenue.• Monitored progress made by each team member to ensure that quarterly and annual targets were met.• Team was responsible for major profit growth for the company, going from an average of $50k per month in company profit, to over $1 million per month in company profit within the first year as manager. Show less
Corporate Trainer
Nov 2012 - Jun 2013Account Support Team Manager
Jan 2011 - Dec 2012

G/o digital
Aug 2013 - Mar 2017Digital account manager• Developed and recommended strategies for products and services for digital advertising accounts in an assigned market.• Maintained close client communications while clearly defining marketing objectives through strategy calls.• Prepared market performance analysis reports advertising strategies for each client.• Wrote all ad copy for online marketing campaigns.

Cofactor
Jan 2015 - Aug 2016Client service director• Responsible for onboarding and account management of all small and medium sized business clients through Cofactor’s Standard Platform.• Manage the full production cycle to ensure quality content and on-time service delivery.• Collaborated with retail clients to shape effective and creative digital retail campaigns.• Provided API and technical support for both retail clients and partners to drive marketing initiatives.

Gannett | usa today network
Mar 2017 - Jan 2022• Develops and recommends strategies for products and services for digital Pay-for-Performance accounts.• Collaborates with sales and IT to build effective relationships with clients to manage and build clients’ businesses.• Identifies marketing objectives prior to campaign development to ensure smooth onboarding of clients to the marketing platform.• Actively monitor campaign performance in order to make necessary recommendations for optimization.• Builds out monthly reporting dashboards focusing on performance in relation to marketing objectives. Show less • Strategized and executed coaching/training with our Southeast Regional Client Success Manager Team on digital marketing strategies for Gannett’s digital marketing clients.• Mentored each Client Success Manager on how to develop and implement strategies while maintaining ongoing management of the client’s digital marketing plan.• Provided consultation to Regional Market Leads, Client Success Managers, Account Executives, and Clients on how to best to leverage current and emerging marketing solutions to meet their business needs.• Developed informative process reference guides and trainings to help develop each Client Success Manager’s skills and knowledge base on all Digital Marketing Products.• Collaborated with sales to build effective relationships with clients to manage and build clients’ businesses.• Collaborated with Client Service Managers to write all ad copy for online marketing campaigns. Show less • Developed and recommended strategies for products and services for digital advertising accounts in an assigned market.• Collaborated with sales executives, building effective relationships with clients to manage and build the clients’ businesses.• Identified marketing objectives prior to campaign development to ensure smooth onboarding of clients to the marketing platform.• Actively monitored campaign performance in order to make necessary recommendations for optimization.• Build out monthly reporting dashboards focusing on performance in relation to marketing objectives.• Collaborated with Clients to write all ad copy for their online marketing campaigns. Show less
Pay-For- Performance (PFP) Digital Marketing Expert
Oct 2019 - Jan 2022Regional Digital Marketing Expert
Jul 2018 - Oct 2019Marketing Expert
Mar 2017 - Jul 2018

Usa today network | localiq
Jan 2022 - nowCustomer success manager- executive accounts
Licenses & Certifications

Media buying academy-certificate of completion-media buyingcer
Media buying academySept 2012.webp)
Astd certified trainer-certificate of completion
Association for talent development (atd)Sept 2012
Adwords certification
GoogleNov 2021
Google analytics certification
GoogleMay 2021
Volunteer Experience
Volunteer
Issued by Republic Media Volunteer Team on Jan 2014
Associated with Monica Horne
Languages
- enEnglish
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