Experience

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  Concentrix

  Jul 2016 - Jul 2018

  Technical support agent

  • Anticipated customer needs and provided technical support via phone and chat for Concentrix in Costa Rica.• Resolved customer issues promptly and efficiently to ensure a positive customer experience.• Collaborated with team members to share knowledge and improve support processes.• Developed strong communication and problem-solving skills in a fast-paced support environment.

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  Carlson wagonlit travel/g. stewart travel services ltd.

  Jan 2018 - Jan 2018

  Corporate travel counselor

  • Managed complex travel arrangements for corporate clients with a focus on professionalism and efficiency.• Handled urgent situations with quick and effective solutions to maintain the company's reputation.• Collaborated with team members to ensure seamless travel experiences for clients.

• 

  Concentrix

  Nov 2019 - Jun 2021

  Customer service representative

  • Provided exceptional customer service as a Customer Service Representative for a healthcare company in the US.• Supported providers with industry-specific information, ensuring their needs were met efficiently.• Demonstrated expertise in the healthcare industry, enhancing customer satisfaction and retention rates.

• 

  Dxc technology

  Jun 2021 - Jan 2022

  Microsoft technical support engineer

  • Provided technical support for business systems and applications, including researching and resolving unknown issues.• Played a key role in the Incident Management Team, ensuring timely follow-ups with customers on complex issues.• Maintained excellent customer service, keeping composure during high-pressure situations to resolve issues promptly.

• 

  Ibm

  Jan 2023 - now

  Storage tecnical support engineer - san

  • Provided dedicated support for SAN environments, specializing in troubleshooting Brocade and Cisco fibre channel switches.• Analyzed and resolved complex SAN issues promptly, ensuring minimal downtime and optimal system performance.• Collaborated with cross-functional teams to address storage requirements and resolve SAN-related challenges.