Experience

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  Teleperformance

  Sept 2013 - Mar 2014

  At&t customer service representative

  - Assisted customers with payments, portability, and questions regarding their accounts.- Technical support for AT&T members including SIM card activations and unlocking.

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  Convergys

  Dec 2014 - Jan 2016

  Microsoft support professional

  - Remote installations, troubleshooting, and updates for Microsoft Office and Windows 10 products.- Responsibilities also included improving customer service and satisfaction.

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  Academia europea

  Jan 2016 - Mar 2019

  Team leader and esl teacher

  - Supervisory role overseeing 20+ employees.- Responsibilities included improving customer service, guest satisfaction, quality control, marketing and profitability reporting.- Daily tasks also included employee support, performance review, and ESL teaching.

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  Amazon

  Mar 2020 - now

  - Assisted Pick Area Managers to lead, motivate, and coach over 50 Pick Associates per team assuring Safety, Quality, and Standard of Work. - Drove our team to achieve 95% of the Pick Units Hour rate goal during the 2021 peak season, and our shift to 80% of the PPR rate since peak 2022 up to date, placing us in first place in most weeks.- Assisted Operation Manager (OM) as a Quarterback in the Pick Flow Desk to monitor and plan the CAP responsibilities per shift. By anticipating and coordinating with other departments, pick Target Unit Rate (TUR) has been 2K over the amount requested, allowing Central Flow Lead and OB Ops to have more flexibility.- Distributed pickers and adapted to head count changes based on the number of pickable inventory units on each floor, maintaining the number of deviations by up to the 5% standard.- Controlled Critical Pull Times CPT buckets calling out any dwells over one hour, delegating AMs and PAs to allocate them. Show less

  • Area Manager II

    Oct 2024 - now

  • Area Manager l

    Jul 2023 - Oct 2024

  • Process Assistant

    Jun 2021 - Jul 2023

  • Fulfillment Center Associate

    Mar 2020 - Jun 2021