Experience

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  Ac nielsen

  Jun 2007 - Sept 2008

  Call center team leader

  I was initially hired as a Call Centre Operator but was quickly promoted to a Team Leader role managing a team of 20 staff.

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  He toa taua - harbour sport

  Jan 2008 - Jan 2009

  Assistant events coordinator
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  Ocis

  Sept 2008 - Mar 2009

  Call center performance supervisor

  Coached, managed and mentored Market Research Interviewers to enhance productivity and ensure quality levels maintained. Managed up to 40 interviewers at one time. Created mid and post shift performance reports.

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  Brand developers limited

  Mar 2009 - Dec 2010

  Sales/customer care consultant

  Managed customer service enquiries in an inbound call centre environment, selling a wide variety ofproducts across Australasia. Achieved a sales hit rate of 50% on all products.

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  Phone plus

  Feb 2011 - May 2011

  Sales consultant

  Outbound call centre roll selling for Orcon (ISP) competitive phone lines and internet packages to a wide variety of customers.

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  Home & dry

  Mar 2012 - Apr 2013

  Home & Dry was part of the Fletcher Building group and offered a range of home insulation, heating and ventilation systems. This was a secondment position with accountability for the coordination and processing of all national sales documentation. This was during the EECA retrofit programme “Warm Up New Zealand” and it was critical to ensure all paperwork was accurate and that the correct protocols were followed. A significant part of this role involved building relationships with our 40 Sales consultants nationwide to manage queries and issues. Produced fortnightly wellness newsletters for staff. Show less

  • Assistant Sales Coordinator

    Mar 2013 - Apr 2013

  • Direct Marketer

    Mar 2012 - Feb 2013
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  Pink® batts®- comfortech building performance solutions™ (fletcher building)

  Apr 2013 - Dec 2015

  Part of the Fletcher Building group, Pinkfit® is the nationwide licensee network of Pink Batt® installers. As the key contact for our Wellington based customers, my role was to plan, coordinate and schedule all quotation and installation jobs for multiple install teams across the region. This required superb organisational skills, the ability to build strong relationships with a range of stakeholders, including the licensees, customers and building merchants as well as good problem solving skills. Show less

  • PinkFit Area Install Coordinator

    Jun 2015 - Dec 2015

  • PinkFit Quality Assurance Administrator

    Apr 2013 - May 2015
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  Stray travel ltd

  Sept 2016 - Apr 2018

  Tour guide

  Stray provides a flexible hop on - hop off travel service NZ wide with the mission of going further off the beaten track. As a driver-guide I was responsible for transporting passengers in a safe and timely manner, providing commentary and insights of local knowledge, arranging accommodation, activities and social events, promoting and selling company endorsed activities and delivering exceptional customer service creating holidays to remember.

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  Hrv

  Jun 2020 - now

  Direct marketing specialist

  HRV are the market leader in home ventilation with a focus on creating healthy in-vironments for kiwi families. They offer a range of bespoke solutions helping families deal with damp and unhealthy homes. Responsible for telemarketing activities- converting outbound and inbound telephone prospective customers into quality ventilation appointments for the sales team. Post closing specialist for unconverted leads by the sales team. Quality control listening to phone calls and highlighting learning opportunities for trainings. Running reports to identify trends with presentably Developing targeted calling campaigns based on data trends Scripting and leading weekly marketing meetings Dealing with customers service enquiries & ad Hoc administration tasks Show less