Experience

• 

  Midwest communications, inc.

  Mar 2013 - Dec 2013

  Promotions assistant

  - Organized promotional events and outreach for Mix 92.9 and 96.3 Jack FM radio stations. - Engaged community through on-site events.- Documented and managed prize distribution in CRM system.- On-air voiceover for 96.3 Jack FM spots

• 

  Ryman hospitality properties

  Jun 2013 - Jun 2016

  Tour guide & ambassador - grand ole opry

  - Guided daytime, post-show, and VIP tours.

• 

  Ctk management

  Jan 2015 - Jul 2015

  Intern

  - Assisted in day-to-day management of Dolly Parton, Richie Sambora, and Tanya Tucker.- Participated in tour planning/production, client media, and office operations.

• 

  Law offices of john mason

  Aug 2015 - Feb 2016

  Legal assistant

  - Completed copyright termination recaptures, recording contracts, movie and television contracts.- Cataloged transactions for musicians and actors.

• 

  Monq

  Feb 2016 - May 2018

  Division partner - special projects

  - Managed social media accounts during early growth phase.- Strategized and planned layout, content, and messaging around DrMONQ.com concept.- Structured internal intranet for employee engagement and information resources.

• 

  Lyft

  Feb 2016 - Jan 2022

  - Adjudicated and assessed driver eligibility with criminal and driving history background checks.- Ensured compliance with applicable federal, state, and local statutory regulations.- Managed relationship with key vendors on driver screening requirements.- Oversaw new product launches and experiments pertaining to background checks. - Monitored trending issues, bugs, and glitches within mobile app platforms for passengers and drivers.- Liaised between users and engineering teams regarding resolution of bugs and/or outages.- Proactively informed users of upcoming app changes, features, and experiments to create optimal user experiences.- Reported and validated issues through JIRA escalation process.- Triaged Beta app incidents and bugs. - Resolved safety-related incidents on-platform.- Documented and outlined reported cases in CRM system.

  • Associate Manager, Legal Regulatory Compliance

    Feb 2021 - Jan 2022

  • Senior Specialist, Legal Regulatory Compliance

    Nov 2018 - Feb 2021

  • Technical Support Specialist

    Apr 2017 - Nov 2018

  • Critical Response Associate (Trust & Safety)

    Feb 2016 - Apr 2017
• 

  Tnvirtuallaw.com pllc

  May 2020 - Apr 2022

  Founder & managing attorney

  - Launched 100% remote-first, boutique law firm for creatives and entrepreneurs.- Developed practice focus on short-term rental regulations, general business, and wills.- Advised and assisted clients on short-term rental laws and permitting requirements across Tennessee.

• 

  Roadie

  Jan 2022 - now

  I navigate complex and murky legal issues around regulatory compliance, contracts, privacy, product, and more in the gig logistics space.

  • Associate General Counsel

    Aug 2023 - now

  • Associate Corporate Counsel

    Jan 2022 - Aug 2023