Sarulatha Santhoshkumar

Sarulatha santhoshkumar

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location of Sarulatha SanthoshkumarChennai, Tamil Nadu, India
Followers of Sarulatha Santhoshkumar512 followers
  • Timeline

  • About me

    Chief General Manager| Process Excellence | Statistical Planning and process innovation | Six Sigma Black Belt | Continuous Improvement | Customer Experience| Learning & Development

  • Education

    • Justice basheer ahmed syed college for women

      -
  • Experience

    • Cognizant

      Dec 2008 - Aug 2013
      Subject matter expert
    • Firstsource

      Apr 2015 - Jun 2016
      Quality analyst

      QA for customer support/Technical Support - Telecom Process Voice/Non-voiceDriven six sigma projects initiated by the top level management.Responsible to analyze the last day’s rejection/non conformance and identify the potential cause and corrective action and implement the same for the process improvement.Conducting periodic calibration to reduce the instruction gap within the team.Collection of data’s to monitor the process improvement.

    • Sutherland

      Jul 2016 - Feb 2021
      Associate professional cls

      I led a team that was responsible for training new hires and improving the performance of existing team members. As the sole person in charge of identifying underperformers, I created plans to improve their performance. I also identified training needs and created relevant sessions for the team. I regularly participated in client calls to discuss deliverables and was responsible for tracking the performance metrics of new hires

    • Skill-lync

      Feb 2021 - Aug 2023

      Responsible for developing new quality management team.Successfully completed Black belt Six sigma project aimed to preventing revenue leakage. Arrested revenue leakage up to 1.5 Cr.Implemented Zero Tolerance Policy in the processManaging QA utilization, resource planning and forecast planningEstablishing KPI and KRA to enhance team's performanceEstablished process to enhance customer satisfaction and minimize customer escalations

      • Senior Quality Manager

        Mar 2022 - Aug 2023
      • Quality Manager

        Feb 2021 - Mar 2022
    • Behindwoods

      Oct 2023 - now
      • Chief General Manager

        Dec 2024 - now
      • Sr. Manager Process innovations and Audit

        Oct 2023 - now
  • Licenses & Certifications

    • Lean six sigma black belt (icbb)

      Henry harvin
      Jul 2023
    • Lean six sigma green belt certification

      Benchmark six sigma
      May 2019
      View certificate certificate
    • Lean six sigma green belt

      Benchmark six sigma
      Apr 2019