Experience

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  Delaware north

  Jul 2014 - Sept 2016

  Primary duties included counting inventory, managing all cash for the stand, training employees, and completing all paperwork for the stand, directing a team of 2-20 concession stand attendants. Primary duties included food preparation, customer service, and cashiering. Retail Associate during the 2014 MLB All-Star Game at the Minnesota Twins Majestic Team Store.

  • Concession Stand Manager

    May 2015 - Sept 2016

  • Concession Stand Attendant

    Aug 2014 - May 2015

  • Retail Associate

    Jul 2014 - Jul 2014
• 

  Iheartmedia

  Jan 2015 - Oct 2017

  Street team member

  Worked within a team of 30 other street team members to help promote events, concerts, and radio stations. I have also helped manage concert pre-parties and post-parties with the radio stations under iHeartMedia's brand in the Twin Cities including: 101.3 KDWB, K102, Cities 97, KFAN 100.3, KTLK Twin Cities News Talk, KOOL 108, 96.7 PRIDE Radio, and ALT 93.3.

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  Mall of america

  Jan 2016 - Jun 2016

  Guest service representative

  Manage the guest services desk, answer questions customers have about the mall, Twin Cities area, events, and public transportation, sell merchandise, and rent items to customers. Cross trained on ride operations.

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  Lunds & byerlys

  Aug 2016 - May 2017

  Cashier

  Scan groceries and ensure proper price scanning, bag all groceries, and answer customers' questions regarding the store, product, and sales.

• 

  Vera bradley

  May 2017 - now

  Train new regular and seasonal associates. Work with store management and associates to exceed sales goals, build store traffic, convert guests, and share knowledge about product. Assist with additional store operational duties including inventory, store opening and closing, and ordering. Organize and handle shipment, determine needs of customers, assist in sales floor design and layout, sell merchandise and answer questions, Compute prices and make transactions, develop goals using 4DX methods.

  • Retail Team Lead

    Nov 2017 - now

  • Sales Associate

    May 2017 - Nov 2017
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  Dairy queen

  Jun 2020 - now

  Fan relations specialist

  - Compose new, and streamline existing responses for common customer inquiries, comments, and complaints- Evaluate customer comment data to develop reports regarding products, customer experience, trends, and the DQ Mobile App for teams across the IDQ brand- Investigate and resolve DQ Mobile App errors customers contact the Fan Relations Team about - Write and edit procedure documentation for the Fan Relations Team- Collaborate with Product Development, Web, Mobile App, and Marketing Teams to ensure published content is clear, accurate, and concise Show less