Experience

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  State bank of nsw

  Jan 1992 - Jan 1997

  It quality assurance manager, corporate it division

  Project Management Methodology Implementation & Training; Method exponent; Project & Software Metrics; Change Management; PMO

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  St george bank

  Jan 1998 - Jan 2002

  Senior project manager, service management

  Corporation-wide ITIL Service Management implementation, training and rollout.

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  Registries limited

  Jan 2007 - Jan 2008

  Senior project manager

  Voting and Share Registry Systems

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  Ausgrid

  May 2008 - Jun 2012

  Senior project manager, service management implementation, network operations

  Large-scale ITIL Service Management implementation and System Integration incorporating Network Discovery tools; CMDB in excess of 200,000 managed devices

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  Rcr infrastructure

  Jun 2012 - Jan 2014

  Service management transition / program manager

  Full ITIL Service Management greenfield implementation using ServiceNow, full SaaS rollout. System Integration. In-house transition of Service Management from outsource vendor.

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  Telstra

  Mar 2014 - Jan 2016

  Business delivery programme manager, integrated service management

  Directed the implementation of ServiceNow for Global support of Telstra Government, Business and Enterprise customers. Global solution for ITIL based Integrated Service Management and first global application for Telstra.

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  Nsw department of customer service

  Mar 2016 - now

  Principal project manager

  As as Project Manager within Government Ann has been responsible for the development of Program and Project Business Cases, devised project implementation options and perform detailed cost benefit analysis.In the past 5 years she has managed projects that implemented Contact Centre telephony platforms with the associated call recording and workforce management system interfaces. The implementation of a new Licensing Management system built on Salesforce technology for Better Regulation Division (BRD) of the NSW Government. In addition to the above Ann has managed several projects driven by complex legislative change. These projects not only involved changes to the core licensing platforms within Government but customer communications, web site updates, contact centre and business unit training across 1st and 2nd level, customer facing portal builds, managing interfaces with other Government Depts. to ensure a smooth implementation of the change and more. Show less