Experience

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  Serco

  Sept 2012 - Feb 2013

  Customer service associate

  • Handled Uninor Telecommunication Process and provided resolutions for platinum and gold scheme customers answered an average of 200 to 500 calls per day by addressing customer inquiries, solving problems and providing product information.• Experienced to use a CRM tool to trace out the client complaints to provide the required assistance.• I have handled all inbound and outbound calls from the Customers and provide guidance to activate their SIM cards.• Responds to customer inquiries by understanding inquiry reviewing previous inquiries and response gathering and researching information assembling and forwarding information verifying customer's understanding of information and answer. Show less

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  Leisure play pvt. ltd

  Mar 2013 - Oct 2014

  Test engineer

  • I worked as a Manual test engineer for the online gaming project.• Maintaining a test scripts inventories Knowledge in Quick Test Professional Tool and load balancer.• Creating detailed, comprehensive and well-structured test plans and test cases.• Good Knowledge in Understanding Selenium and Idea in Test Case Prioritization Better knowledge in designing the Test Data Properly Generating Test Cases using Testing XML Knowledge

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  Middle east telecommunications company (metco)

  Nov 2014 - Dec 2016

  Network support engineer

  • Providing project status reports to the project coordinator.• Commissioning and installing the network devices.• Basic LAN-WAN network troubleshooting. • Recording and managing project issues and escalating to the necessary team• Maintaining site records and lists, Coordinate with the team members.• Trace and resolve critical issues to minimize project risk factors.• Fiber optical (Single-mode and multi-mode) deployment, planning and maintenance.

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  Zain kuwait

  Jun 2016 - Jan 2018

  Resident engineer

  • Worked as a Resident Engineer for the “Zain Wi-Fi” project at Zain Kuwait.• Based at the client location (Zain Head Quarters) and handling all Wi-Fi project related Requests and tasks behalf of the METCO.• Maintained the RTLS setup which includes Cisco Prime Infrastructure 3.0, Cisco MSE 3355 And 8051 Wireless LAN controllers.• Configured and deployed the Cisco SG500x, c3650, and 4500 series switches and Cisco Access points 1562, 1572, 2700, 2800, and Meraki etc.• Researching, designing and implementing wireless networks, including all engineering Specifications and Resource requirements for the WAN network hardware and software.• Making recommendations for wireless network optimization, additions, and upgrades to Meet business requirements.• Conducting and documenting radio frequency (RF) coverage and site surveys Documenting Network infrastructure Design.• Reporting and coordinating with the Zain Network team and Sending daily reports. Show less

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  Middle east telecommunications company (metco)

  Feb 2018 - Nov 2022

  Wireless and network engineer

  • I was working as a Wireless and Network engineer at Metco. Involved in multiple LAN, WAN, and Fiber Projects.• Installing a wide range of network equipment.• Keep network infrastructure up-to-date and secured.• Identify and recommend needed and optimal infrastructure improvements.• Troubleshoot various network issues affect solutions and collaborate with staff and outside vendors to resolve complex problems.

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  Galacticit

  Nov 2024 - now

  Wireless and network engineer

  Specialize in LAN, WAN, and video projects.Expertise in wireless project design, implementation, and troubleshootingPlanning and deploying TP Link Omada Cloud controller OC-300 and EAP 660 ApsTesting and conducting bench setup to monitor and analyze AP and controller functioning and performanceProficient in Wi-Tuners and Ekahau site surveys (active and passive)Experienced in performing 802.11 WLAN site surveysDesigned and deployed Extreme Networks Switching and Extreme Wireless Solutions with ExtremeCloud IQ.Validates RF link performance, quality, and reliabilityUses measuring and diagnostic tools such as wireless packet captures, AirMagnet Wi-Fi Analyzer, AirMagnet spectrum analyzer, and Airwave Management System to aid in troubleshooting and problem resolutionSkilled in creating technical drawings using MS Visio and Prepares technical documentation, support documents.Establishes documentation standards and practices for wireless LAN networksProcesses requests from internal ticketing systemsMonitors network equipment using Cisco Prime, DNAC, and NOCExperienced in wireless/Wi-Fi testing and AP and controller testingExperienced in joining virtual meetings to handle multiple technical issues in various locations across the country Show less