Experience

• 

  Citibank (banamex usa)

  Nov 2010 - Mar 2012

  Information security specialist
• 

  Huawei technologies

  Apr 2012 - Dec 2017

  In charge of the Latin America Technical Assistance Center (Network, IT Team, IP Communications and Call Center) for all Latin America customers, Customer Onboarding, Customer Enabling, Customer Success and Customer Escalations. Direct relationship with Stakeholders and CTO level customers. Incident Management of Regional Call Center, including call flows, agents, reporting system, contact with third party providers and process coaching. Process design, review and optimization to increase KPI and planner of knowledge sharing activities between different teams. Show less

  • Regional Technical Assistance Center Project Manager

    Apr 2015 - Dec 2017

  • Technical Support Engineer

    Apr 2012 - Mar 2015
• 

  Startup

  Jan 2018 - Oct 2019

  New business developer
• 

  Self-employed

  Mar 2018 - Oct 2019

  Telecommunications consultant
• 

  Banco santander mexico

  Oct 2019 - Feb 2022

  Infrastructure manager
• 

  Camp 4 lead

  Jan 2021 - now

  Leadership coach
• 

  Herbalife

  Feb 2022 - now

  Senior project manager

  Leader for management of global projects on the areas of finance, HR and manufacturing. Responsible for defining the preliminary project cost, scope, application tracks, and timeline, formalize the existence of the project through RAP and PAR approvals, deliver a detailed Project Plan, define the detailed project schedule, budget, resources, and timeline, provide the baseline to control and manage the project, execute the tasks in the project plan (schedule), deliver regular updates to stakeholders detailing progress, change management, project closing activities such as conclude all project activities, administratively close the project, documenting best practices and lessons learned and celebrating project success. Show less

• 

  Fortra

  Jul 2024 - Jan 2025

  Project manager iii

  Major Duties:Project Planning and Management: Define project scope, goals, and deliverables. Develop detailed project plans, including timelines, resources, and budgets. Manage project teams, ensuring that everyone is aligned with project objectives.Risk Assessment and Management: Identify potential cybersecurity risks and vulnerabilities. Develop and implement risk mitigation strategies. Continuously monitor and review risks to ensure effective management.Incident Response and Management: Coordinate with internal and external stakeholders to address and resolve incidents.Stakeholder Communication: Maintain clear and effective communication with all project stakeholders. Provide regular updates on project progress, risks, and issues. Ensure stakeholder expectations are managed and met.Major Successes:Successful Project Completion: -Delivering projects on time, within budget, and meeting all defined objectives.-Achieving high levels of client and stakeholder satisfaction.Effective Risk Mitigation:-Successfully identifying and mitigating cybersecurity risks.-Reducing the overall risk exposure of the organization.Positive Stakeholder Relationships:-Building and maintaining strong relationships with project stakeholders.-Ensuring clear and effective communication throughout the project lifecycle. Show less