Experience

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  Pc notebook cr

  Jan 2014 - Jun 2015

  Laptop technician.
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  Tek experts

  Mar 2017 - Aug 2018

  Active Directory support in the following areas:- Active Directory replication- SYSVOL replication- Group policy configuration and troubleshooting- Trust relationships- Account lockout- Authentication issues- Kerberos problems- Slow logon- Active Directory managementMy experience with the Active Directory is in relation to configuration, deployment and troubleshooting, and I have worked for this troubleshooting with all the Windows Server and Windows client Operative Systems since Windows Vista and Windows Server 2008. Show less Support for Windows computers (Server and Workstation) in the following areas:-Windows Memory management -Windows Virtual memory -Unresponsive computer-No boot scenarios-Windows boot phases-Slow boot scenarios-High resource consumption and resource depletion-Applications crashing or unresponsive-Complete computer crashing (BSOD)-Advanced Windows registry utilization creating scripts to adapt to the needs or creating ".reg" files to directly import to the registry. Additionally, knowledge of PowerShell queries that provide an easier utilization of the registry once we already know what we are looking for.My experience in these scenarios apply to all Windows OS starting in Windows Server 2008 R2 and Windows 7 and all the newest. Show less

  • Active Directory Support Engineer

    Feb 2018 - Aug 2018

  • Software Support Engineer - Windows Server Performance

    Mar 2017 - Jan 2018
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  Citrix

  Aug 2018 - Mar 2022

  Obtained experience troubleshooting and deploying Citrix Cloud Virtual apps and Desktop Service, Citrix Workspace Service, Citrix Gateway Service, Citrix Netscaler, Citrix XenApp XenDesktop and Citrix Virtual apps and desktops core components like Delivery Controllers, License Servers and Storefront servers. Additionally experience on the Netscaler and Citrix Hypervisor deploying, configuring and administrating a complete deployment. Experience troubleshooting network configuration and deployment issues. Experience on cloud environments like Microsoft Azure, AWS and Google Cloud with actions not limited to check machine status, monitor health status of machines and check logs within hypervisor. Usage of PowerShell to check configuration or modify status of system and applications. The daily tasks included:  Provide mentoring to the engineers I was assigned with and coworkers that proactively approached me looking to improve their skills. Identify opportunities to create scripts that would facilitate daily duties or problem resolution. Provide coaching during complex service requests to help the team resolve the cases. Performing the troubleshooting steps to resolve the customer’s issues.  To provide technical assistance via phone, email, remote sessions, and any other form of communication.I was able to obtain the certification CCA-V during the first quarter of production and currently I am preparing myself for other Citrix Certifications (CCP-V, CCN-A, Citrix Cloud, Provisioning Services proficiency and AppLayering proficiency).I have obtained multiple performance awards due to the results provided. Show less

  • Senior Priority Technical Support Engineer

    Apr 2020 - Mar 2022

  • Priority Technical Support Engineer

    Mar 2020 - Mar 2022

  • Ingeniero de virtualización

    Aug 2018 - Mar 2022
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  Microsoft

  Mar 2022 - now

  Technical support engineer