Experience

• 

  Tandy corporation

  May 1990 - Aug 1996

  Store Planning and Construction - production of construction documents for RadioShack, Computer City, and Incredible Universe retail locations in the United States, Canada, and the Middle East. Also coordinated government code and accessibility plan reviews for all locations prior to construction. Retail Sales - worked at 9 different locations in the Fort Worth / Arlington area including the Annual Tent Sales in Fort Worth and Arlington. Certified specialist in all sales product categories. Obtained store management experience during this time, but moved to Store Design and Construction department prior to being promoted to store manager.

  • Architectural Intern

    May 1994 - Aug 1996

  • Certified Sales Specialist

    May 1990 - May 1994
• 

  Hahnfeld hoffer stanford

  Aug 1996 - Apr 2013

  Planning, management, and maintenance of all corporate information technology systems including 45 client desktops/notebooks, 6 physical servers, 6 virtual servers, ISCSI SAN storage, VoIP, disaster recovery plan, and department budget. Major implementation in 2011 led to Case Study published by Dell, 50% cost savings by method chosen, 7-fold improvement in recovery point objective, 55% decrease in planned downtime, and 4,000 productivity hours reclaimed annually for users. Project management and production of documents from the design development phase thru construction documents for K-12 education, faith-based, non-profit, and recreational clients; preparation and submission of responses to RFPs and RFQs; construction specification writing in CSI format; preparation and administration of AIA contracts and change orders; construction administration including project close-out; quality control for accessibility compliance.

  • Information Systems Manager

    Dec 2000 - Apr 2013

  • Project Manager / Specification Writer

    Aug 1996 - Dec 2011
• 

  Newforma

  Jul 2013 - now

  The Support Queue Lead is responsible for monitoring, triaging, and reacting to fluctuations in incoming case volume as it occurs. They will also ensure cases are assigned to the best specialist based on case type and complexity. This role requires focus, energy, and dedication to ensure contracted SLA targets are preserved, while also highlighting critical customer issues needing to be assigned and prioritized. The Support Queue Lead works closely with the Director of Customer Care to help supervise incoming volumes in the queue, thus ensuring optimum and consistent performance. They will also use your problem-solving skills to continuously deliver value to the Customer Care Team, while making a larger impact on customer response. They will perform the activities associated with the management of a dedicated ticket queue to include prioritization of work and assignment to technical resources for resolution of end-user concerns. A person in this role will have to have the ability to adapt and prioritize work independently in a multifaceted environment. Show less Technical Support for Newforma Project Center and ConstructEx customers throughout the United States, Canada, United Kingdom, United Arab Emirates, Germany, Australia, and Asia Pacific. Architects, engineers, contractors and owners use Newforma Project Information Management software to reduce time spent on administrative tasks, streamline project workflows, and power real-time collaboration for project teams.We offer a collection of project information management tools including a core set of activity centers or modules where project information is organized, accessed and managed by internal and external project team members. Our software powers collaboration, information exchange, workflow, tracking and reporting. Show less Initial "rapid response" support for Newforma Project Center and ConstructEx customers throughout the United States, Canada, United Kingdom, United Arab Emirates, Germany, Australia, and Asia Pacific. Newforma’s intuitive project information management (PIM) technology promotes collaboration between individuals, project teams and across the enterprise in the AECO industry. By building a more connected project environment, Newforma optimizes the processes by which critical information is captured, shared and managed, and delivers a more intelligent and profoundly productive experience for architects, designers, builders, owners, and the full construction team. Newforma software has been the foundation of a more collaborative project environment — in the office, at the construction site, and on-the-go — for more than 1.8 million design and construction projects worldwide. Show less Coordinate all upgrade requests, whether self-install or requiring assistance by Newforma Services for customers throughout the United States, Canada, United Kingdom, United Arab Emirates, Australia, and Asia Pacific. Newforma is a project information management (PIM) software company focused on making architects, engineers, construction professionals and owners more productive and successful. The Newforma PIM solution helps architecture/engineering/construction/owner (AECO) organizations manage and share project information, drive accountability, raise transparency and streamline project delivery processes, including those surrounding building information modeling (BIM), integrated project delivery (IPD), contract management and more. Show less Implementation planning, product deployment, product customization, specialized training, and workflow consulting for customers throughout the United States, United Kingdom, United Arab Emirates, Australia, and Asia Pacific.Newforma is a project information management (PIM) software company focused on making architects, engineers, construction professionals and owners more productive and successful. The Newforma PIM solution helps architecture/engineering/construction/owner (AECO) organizations manage and share project information, drive accountability, raise transparency and streamline project delivery processes, including those surrounding building information modeling (BIM), integrated project delivery (IPD), contract management and more. Show less

  • Support Queue Lead

    Jun 2022 - now

  • Tier II Technical Support Specialist

    Jun 2019 - Jun 2022

  • Tier I Technical Support Specialist

    Jan 2015 - May 2019

  • Upgrade Coordinator

    Jan 2014 - Nov 2015

  • Technical Consultant

    Jul 2013 - Jan 2015