Experience

• 

  Citrix

  Aug 2014 - Jan 2024

  Top level Support Escalation Engineer for Critical Situation Management and Support for World Class Enterprise customers. Provide comprehensive customer engagement, issue management and driving cases to resolution. Interfacing via code level debugging with software development teams.• Mentor frontline support engineers – created support On-boarding Training Guide as well as various other training sessions including one on Critical Case Management.• Deliver trainings across Americas region (USA, EMEA & APAC) support engineers to develop and deliver on time solution to the customers.• Subject Matter Expert in the following areas (Citrix Director, Citrix Database, Machine creation services, PVS, Storefront, Workspace App, SAML, & Mobile Receivers) as well as in-depth knowledge of XenApp and XenDesktop• Dedicated Escalation Engineer for multiple major Enterprise Accounts largely in the Financial vertical, Healthcare, E-Commerce for Americas region covering entire EMEA & APAC region. Show less

  • Lead Enablement Specialist

    Jan 2023 - Jan 2024

  • Senior customer experience enablement specialist

    Oct 2021 - Jan 2023

  • Escalation Engineer

    Sept 2018 - Oct 2021

  • Senior Technical Support Engineer

    Oct 2016 - Sept 2018

  • Technical Support Engineer

    Aug 2014 - Oct 2016
• 

  Nokia

  Jan 2024 - now

  Senior software engineer