Experience

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  Infosys

  Aug 2006 - Dec 2009

  Senior system engineer - it services

  * Responsible for UP time management of corporate network which had Domain Controllers, DHCP servers, DNS server, File server and Print server along with 400 desktop PC’s.* Responsible for backup & retrieval of data from DLT tapes using NT BACKUP.* Asset management of Desktops, Servers, Softwares and Network equipments.* Addressing and Resolving all desktop related queries & issues.* User ID creation, Deletion and User Account Management in ADS.* Managing multiple client networks in Banking & Capital Markets (BCM) vertical which has Windows 2003 servers, WSUS servers, Antivirus servers, File servers, DHCP servers and Windows 2000/XP nodes.* Handling WSUS server & Antivirus server and updating desktops with the latest patches & virus definitions.* Configuring ADS & managing Group policies according to client requirements. * Shared folders access rights management.* Responsible for backup & restore of data from DLT tapes using LEGATO NETWORKER & NT BACKUP.* Cloning the system with a standard image using the utility GHOST.* Co-ordination with Telecommunication vendors for installation of IPLC Circuits and uptime management.* Installing and troubleshooting client applications remotely using DAMEWARE.* Interfacing with internal and external customers, suppliers to ensure timely resolution of issues. * Partnering with infrastructure administrators in fixing open critical and security issues.* Asset management of client owned and Infosys owned desktops and equipments.* Resolving all desktop related queries & issues.* Involved in the Reverse transition of the client process.* Involved in various testing phases during the Hardening and successfully implemented the multiple servers’ role Hardening on couple of projects.Honors* Received Infosys BPO – Individual Extra Miler award twice. Show less

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  Hamriyah steel

  Feb 2010 - Jun 2011

  It support specialist

  * Implementation and administration of LAN configuration and troubleshooting.* Installation, configuration & Administration of WINDOWS 7 Operating system & WINDOWS 2008 Servers.* Configuration & Management of HP PROCURVE Switches using WEBCONSOLE.* Configuration of DNS, DHCP, and IIS in Windows Servers. * Management of user restrictions using GROUP POLICY.* Deployment & Maintenance of Antivirus (Symantec) using a centralized AV server.* Internet Traffic management using Sonic Firewall.* Administration of VOIP phones using MITEL PBX.* Configuration & Administration of Wireless Access points.* Coordination with the service provider for functional escalation in case of any link outages and following up until resolution.* Preparation of Monthly, Incident, Quarterly Audit, Health check reports. Honors* Successfully implemented the Group policies & firewall policies and received appreciations from the Management. * Rewarded for flawless upgradation of client systems with Windows 7 without downtime. Show less

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  Emirates

  Jul 2011 - now

  Senior systems engineer

  * Service Delivery and Support Management – Actively involved in system and network related issues and handling service requests and incidents with HPSD/HPSM/Servicenow fault calls, analyzing the root cause and providing solution.* Service Transition - Implemented service specific Technology Migration (Windows 7 to Windows 10) and upgradation activities, to complete service transition plan.* IT Service Continuity - Installed, configured, and maintained network services, equipment and devices, Performed routine Backup activity depending upon the project requirement and server/network/system redundancy check, coordinated the IT Infrastructure Projects and deployment at Jebel Ali Airport during the runway closure activity at Dubai Airports * Incident Management - Attending high priority incidents, following up with the stakeholders and ensuring call closure, creating the incident report and sending to senior management.* Troubleshooting - Configuration and rebuilding of DMACS and Pathfinder PC’s, TARS – Attendance system, Troubleshooting malfunctions of network hardware and software applications, VoIP and security systems to resolve operational issues and restore services within the agreed SLAs.* Active Directory Management - Managed creation & deletion of users and provided permissions to user, groups, application and devices.* PDA Management - Rebuilt different types of PDA devices with appropriate images, installed and configured required applications based on users job profile, using MDM console.* Asset Management - Managed transactions in asset inventory module for new hardware requests through ITSR and replacement of hardware through HPSM/Servicenow fault calls.* Supplier Management - Co-ordinated with service provider in case of any link outages and ensured follow up until resolution, especially with DCA (Dubai Civil Aviation), followed up with their IT team for network related issues, LAN/WAN infrastructure, security, IP Telephony. Show less