Experience

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  Lars enviro private limited

  Jan 2001 - Jan 2003

  Senior executive

  4. Auditor & Controller – To be the primary auditor & controller in the Branch/cluster to the extent of reviewing, tracking, monitoring & self-auditing the various records in the respective branch are happening thereby ensuring that the branch is fully compliant with all rules, processes & guidelines the Bank & the Applicable Statutory Regulations covering both Business and Operations.5. Operations Risk Management – Ensure that process controls are adhered to and testing of controls, monitoring and reporting of the key operational risk items pertaining to branch.6. Quality – Support the implementation of various HO initiatives such as ISO certification, Quality Circle, Six-Sigma, five-s, Quality Assurance. Building a quality culture.7. Team Leader – To ensure, thru monitoring & developing the team in a methodical / sustained manner, that most team members are successful in their job-roles & are groomed/mentored for higher responsibilities.8. Coach / Trainer – To take responsibility of coaching & training and knowledge building of all staff in the branch about relevant subjects, processes, documentation, regulations, etc. Building a service ETHOS. Overall Mentoring of the entire Branches for business banking and currency management in the cluster.9. Managing escalations / grievance redressal – Manage customer escalations, customer grievance redressal. Complaint management and response. Show less

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  Axis bank ltd

  Apr 2006 - Apr 2015

  Assistant vice president

  Retail Branch Head – Roles & Responsibilities• Led the entire branch team to ensure Branch Profitability & high quality service and Customer Relationship Management• Ensured profitability with special focus on Manpower recruitment, Training, Retention and high staff productivity• Formulated plans for Branch Budgetary business achievement across products including:• All the parameters of CASA (numbers and Value)• Agro Funding• Credit• Third Party Product sales (Life Insurance, Mutual Fund, General Insurance, Gold)• Ideated and implemented competent strategies for business with a view to penetrate new accounts and expand existing ones• Responsible for generating business for various banking products like Savings & Current Accounts, Mutual Funds, Fixed Deposits, Shares etc. • Developed new revenue streams to ensure growth of existing Retail Banking Products • Performed business planning and analysis for assessment of revenue potential in various business opportunities.• Developed marketing plans to build consumer preference & personally supervise all High Net Worth customer programs• Conversant with RBI guidelines on entire gamut of currency management• Managed a team of 40 and trained teams of Business Banking RM’s, Branch sales manager, BDE and executives• Achieved operational excellence and process improvement in our service level for all processing activities• Provided leadership and business training to new recruits on Product, Sales and Compliance (including KYC and AML)• Stay abreast of current regulatory developments in KYC and AML, analyse applicability to Businesses and implement communication plans for necessary changes• Acquired liability business with special emphasis on Third Party Cross sales, Forex, Trade Finance, Cross Sell, Salary and CMS• Performed periodic review of progress vs. objectives to bring clarity of business objectives among staff Show less

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  Looking for job

  Nov 2015 - now

  Avp and above

  Retail Banking, Regional Head Business Banking, Regional head- Currency chest and currency Management, Retail Banking Operations, Business Development, Relationship, Portfolio Management, Team Management, People Management, Client Servicing, Profit Centre Management, Sales, Distribution Management, Accounting, Branch Administration.