Experience

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  The lewis partnership

  Nov 2015 - Nov 2021

  Waitress

  Working in a team of 7, providing excellent customer service at up to 936 events.Managing a team of 4 when team leader by delegating tasks based on key strengths, providing constant support, and communicating effectively.Generating up to £720 per week by actively listening, influencing and promoting bar product recommendations.

• 

  Nottingham trent university

  Aug 2020 - May 2021

  Worked in a multidisciplinary team, generating 50 new student University intakes. Resolved 100 complex calls (due to 2021 government changes) in highly emotional situations, by remaining calm and empathetic, actively listening and being assertive when necessary.

  • Food and Beverages Diner Assistant

    May 2019 - May 2021

  • Clearing support Advisor

    Aug 2020 - Aug 2020
• 

  Wren sterling

  May 2021 - Jun 2021

  Client support administrator
• 

  Nottingham trent university

  Jul 2021 - Nov 2021

  Student ambassador admissions support assistant

  Working in a team of 10, to manage complex calls and enqueries about UCAS and clearing.Generated up to 50 new university intakes through clearing during 2021 A-level and GCSE Results week, and independantly exceeded deadlines of over 200 referral, deferral, release and transfer requests.

• 

  Djanogly city academy nottingham

  Nov 2021 - Oct 2022

  Sen support tutor
• 

  Nelft nhs foundation trust

  Oct 2022 - now

  Continued working for NELFT in the Mid Essex Mental Health Support Team (MHST) since Qualified from Trainee role and PG Diploma in Education Mental Health Practitioner at University College London.

  • Education Mental Health Practitioner

    Oct 2023 - now

  • Trainee Educational Mental Health Practitioner

    Oct 2022 - Jun 2024