Matias Miguel Villar

Experience

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  IBM Global Business Services

  Jun 2004 - Dec 2010

  Operations & Cost Reporting: Providing support to Oil & Gas exploration and production (E&P) business. Leading a 14 person team on the process of Financial & Accounting Reporting.Supporting the client during the year set of the Financial Planning, Budget and Cost Controls.Support the client in the Cost Control of the Exploration and Production Assets across the USA.Control of the Cost Deviations and Corrections are under my team responsibilities.Managed all team communications with the Client.Formally in charged of the team member’s development and coaching.Assisted with migration of work from Houston to Buenos Aires concerning Operations and Const Accounting Reporting (O&CA) Processes.Account Reconciliations: Leading the Admin team of the Reconciliations tool (PC Recon) providing support to the United States, India and Argentina Centers. Balance Sheet, P&L and Inter Company Accounts. Participation in the transition of the tasks to Buenos Aires for 4 months from Houston, Texas and Tulsa Oklahoma, USA. Show less Support to different projects of regional services centre.Management reporting. Project Status Reports - Project Reports Trouble.Risk Management - management and monitoring of Risks & Issues Log files. Budget for different projects business unit management. Purchases of items for each project and administration. Contact with suppliers.Administration, armed, and implementation of PCR's (Process Changes Request)ABC Costing definition (work Items, activity codes etc.) Definition of codes for cost centers. Show less

  • Reporting Process Manager at IBM - Business Process Delivery - BP North America – USA

    Feb 2009 - Dec 2010

  • PMO (Project Management Office) Team Leader.

    Nov 2008 - Feb 2009

  • Accounting & Inventory Team Lead - Philips CE Account

    Mar 2007 - Oct 2008

  • Field Inventory Sr. Analyst

    Jun 2004 - Mar 2007
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  BP - IBM

  Feb 2009 - Dec 2010

  O&CA Process Manager - GoM Steakeholder Management

  Besides being Reporting Process Manager for O&CA (Operations and Cost Accounting), I have managed the relationship between the customer (GoM - Gulf of Mexico business unit), and the delivery process executives of the account at IBM.

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  The Coca-Cola Company

  Dec 2010 - Jul 2011

  AP "Lift & Shift" Operations Lead - USA & Canada

  The position is responsible for Managing the AP team across the "Lift & Shift" of the Operations from the US and India, managing a team of 10 agents for the Accounts Payable operations.The responsibilities include the hiring, training, assigning and direction of the work flow of the team.The position is also responsible for planning, organizing and control of process flow and payments aligning them with the AP policies and procedures.

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  BioMérieux

  Jul 2011 - Jun 2022

  Working closely with Regional and Local Customer Service Organizations, Industry Sales & Marketing teams and Industry Unit Businesses (Food, Veterany and Pharma) to daily improve the customer experience. •Manage a team of 40 people located on different sites in Europe and US to train and support bioMérieux and distributors’ field Customer Service teams.• Process improvements and best practices implementation.• People development• Customer Satisfaction measurement, and development of action plans • Training strategy for local commercial operations teams job knowledge by delivering product training • Driving Special Projects for the Business Unit Organization towards Customer Satisfaction Show less

  • Global Customer Service - Transformation Projects Director - Customer Experience

    Jan 2018 - Jun 2022

  • Customer Service Industry Director -Expat in France

    Oct 2015 - Jan 2018

  • Head of America's Shared Service Center

    Jul 2011 - Oct 2015
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  JPMorgan Chase & Co.

  Aug 2022 - now

  Vice President