Sebastian Ludwig

Experience

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  Institut Für Jugendmanagement

  Sept 2013 - Sept 2014

  Student Trainee

  Earned leading, decision making, written and verbal communication skills in creating and developing own projects.Consulted to develop new products, by analyzing needs and current products.Created videos, pictures and content for social media websites, as well as flyers and promotional material.Planned, led and educated youth group with up to 50 students; After trainee still active as a volunteer.

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  The Rimrock Resort Hotel

  Jul 2015 - Sept 2015

  Junior Server

  Delivered prompt and proper service to a professional standard as a junior server with an international team.

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  Pacific National Exhibition (PNE)

  Oct 2015 - Nov 2015

  Fright Nights Actor/Breaker

  Interacted and scared guests as a scare actor, with attention to cast and guest safety and efficiency.Ensured cast followed proper rotation as well as giving performance feedback to cast and supervisor.

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  Europa-Park

  Apr 2016 - Jan 2017

  Ride Operator

  Trained new employees at attractions to ensure safety and efficiency.Evacuated guest safely out of the attraction, during a ride stop.Greeted guest at the entrance of the attraction, ensured that everyone was able to ride and guided guest to other attractions when required or requested.Operated the ride and monitored to ensure safety and efficiency.Grouped the guests and checked the restraints.Provided outstanding customer service in a fast-paced environment in the second biggest theme park in Europe in one of the mayor rollercoasters (Euro-Sat) serving up to 18,000 customers daily.Technical abilities in working at VR attraction (Alpenexpress), ticketing systems and cash handling skills. Show less

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  University of Central Florida – Rosen College of Hospitality Management

  Feb 2018 - May 2019

  Teachers Assistant

  Graded the students and recognized outstanding work in two classes (100 students total) with adhering to deadlines.Data analysis project, with attention to detail, on finding the best location for a timeshare.Researched and wrote bibliographies on different topics in the hotel and food & beverage operations.Consulted in develop new ways of teaching the subjects by analyzing the needs and knowledge of students.

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  Universal Orlando Resort

  May 2019 - Jul 2020

  Take initiative to solve guest situations concerning ride requirements, special needs, and tickets.Expressed issues from daily operations to leaders to create a better product for the guest. Provide exemplary guest service and crowed control to deliver an outstanding service experience.Report issues and new ideas in guest satisfaction meetings to further enhance the guest experience.Solve guest situations concerning ride requirements, special needs, and virtual line system.Employee of the month for providing excellent customer service, while helping out the whole team and leadership.

  • Guest Services Coordinator

    Jan 2020 - Jul 2020

  • Premium Services Attendant - Virtual Line - Universal's Volcano Bay

    May 2019 - Dec 2019
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  LEGOLAND Florida Resort

  Jul 2020 - Jan 2021

  Guest Service Team Lead

  Solved park-wide problems as Manager on Duty for Guest Services.Optimization of the Guest Services area and creation of a Guest Services standard operating procedure (SOP) for better and more efficient interaction between guests and employees.Support of the online team for guest's inquiries, complaints, and surveys. In addition, helped with collecting KPIs.Voted star of the month by the park management, helping out other departments earning the value „We Care“.

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  Europa-Park

  Jun 2021 - Mar 2022

  Front Office Associate

  Front Office Associate at El Andaluz & Castillo AlcazarCheck-in/-out of guests and provided assistance with all guest inquiriesHelped to educate the trainees in the department and share the knowledge.