
Odeh Frank
Customer Service Representative

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About me
Retail /SME Manager
Education

University of portharcourt
2006 - 2011Bachelor of Education - BEd-Physics Physics 2:2
University of benin
2002 - 2004Diploma in computer science Computer Science Credit
Graduate School of Business - University of Cape Town
2023 -Executive Master of business Administration. (EMBA) Hybrid info session. Business Administration and Management, General
Experience

TASK PPC NIGERIA WARRI ,DELTA STATE.
Aug 2004 - Aug 2005Customer Service Representative
GLO ZONE DISTRIBUTOR,ZONE JEGA KEBBI STATE
Aug 2012 - Aug 2013Retail and marketing representive
Davo Dani microfinancebank
Jul 2016 - Jul 2017Credit Manager
Noom and financial management enterprise
Jul 2017 - Sept 2017Credit Officer
Chongi fi petroleum ltd.
Aug 2017 - Jul 2019Station Manager
Chong fi Petroleum ltd
Jul 2019 - Jul 2020Operations Manager
Jiji.ng
Aug 2020 - nowOffline Sales manager
OxfordPartnersPeaklsland
Jan 2021 - nowInvestment /Sales manager
Weenpreneur associates
Feb 2021 - Apr 2021Senior Sales brand ambassador
Citadel micro support and empowerment center
Apr 2021 - nowBusiness Development Manager
Easy liberity ville
Apr 2021 - Jan 2023Business Development Manager
Easylifeliberity ville
Apr 2022 - Jan 2023Business Development ManagerMicro financing, profiling of both existing clients

Citadel micro support and empowerment center in Nigeria
Jul 2023 - Aug 2023Branch Manager
Wema Bank Plc.
Aug 2023 - nowRetail/Consumable Assest/Product Manager/customer experience Officer digital contact centre.Resolve clients compliant. Ability to follow up with client telephonically or email. Answer calls and respond to e-mail. Ability to convert potential customers to paying clients. Respond to client chat's comment and enquirers on all social media channels. Manage in coming call's and make out going call's. Ensure always available on the company group chat /collaborative tools within the specific work hours.
Licenses & Certifications
- View certificate

Nigerian institution of management
Jul 2011 - View certificate

Customer success fundamental
Customer success foundationAug 2024 
National association computer scienc
Member (NACOS),Aug 2002
Great place to work
Wema Bank Plc.Aug 2023
Q1 2024 information security Awareness Training
Wema Bank Plc.Mar 2024
Volunteer Experience
Field Enumerator in MY World National Survey
Issued by United Nations Volunteers on Jun 2013
Associated with Odeh FrankCrowd control unit(CCU)
Issued by Living Faith Church on Aug 2013
Associated with Odeh FrankFinancial Analyst
Issued by Community Development Association (CDA) on Aug 2018
Associated with Odeh FrankDeputy co -ordinator
Issued by Millienuim development goal(facor)NYSC on Nov 2012
Associated with Odeh FrankMentor
Issued by Great Oxford international school on Oct 2020
Associated with Odeh FrankDeputy leader
Issued by Livingfaithchurch worldwide. on Mar 2023
Associated with Odeh FrankHome cell teacher
Issued by Living Faith Church Worldwide on Mar 2023
Associated with Odeh Frank
Languages
- edEdo,igbo,hausa,ikwere,yoruba
- enEnglish
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