Eric Freeman, CSPO

Experience

• 

  Prestwick Golf Course

  Mar 2004 - Aug 2021

  Maintenance

  Greens maintenance. Mowing, pin placements and general repair.

• 

  T-Mobile

  Mar 2006 - Mar 2009

  Retail Sales Floor Leader

  Led location and market in smart phone sales by utilizing my interpersonal skills and vast technical knowledge.Analyze and respond to customer inquiries with haste in order to deliver a quality sales experience that keeps customers returning to our locationDirected multiple training sessions around new and upcoming mobile phones and mobile broadband productsResearch competitor websites and retail locations to recognize, analyze and respond to potential growth opportunities for the optimal customer experience at Core Wireless retail locationsAnalyze, forecast and gauge sales representatives with reporting to higher level management that emphasizes the financial benefits of growth and areas of opportunities Show less

• 

  Core Wireless, LLC

  Mar 2009 - Jun 2011

  Maintained duties as a retail store manager and also picked up duties to oversea 3 additional stores in a regional managers capacity. Drove sales in all locations. Determined best marketing strategies for each individual location. Trained managers and sales consultants on best practices and new products. Lead a high volume wireless retail store. Exceeded sales goals consistently. Recruited and trained high quality sales people. Reported on sales goals to executive team and market managers. Lead initiatives within the community to drive sales such as flyer distribution and attending local events. Sold and consulted customers in regards to their mobile phones. Lead the store in sales consistently and displayed a desire to become a manager.

  • Interim Regional Market Manager

    Aug 2010 - Jun 2011

  • Retail Store Manager

    Nov 2009 - Aug 2010

  • Retail Sales Consultant

    Mar 2009 - Oct 2009
• 

  StreetSmart

  Jul 2011 - Jun 2015

  Lead team by using best practices and scenario based training exercises. Used historical data to focus on areas of improvement. Implemented a new classroom style training program via webinar for low revenue customers. Developed pilot programs for customers taking the product for a "test drive" to put emphasis on what will make their implementation a success. Refined a data mining process that was in place and implemented a reporting structure through SalesForce. New customer project management for a tech start up. Created documentation on training and configuration for customer applications. Led live webinars to groups of customers to train them on Xora's products. Stayed connected with customers after project was complete to ensure efficient usage and potential for additional features. Overall account management for large customers with projects that would span months at a time.

  • Team Lead Project Manager

    Jun 2012 - Jun 2015

  • Project Manager

    Jul 2011 - May 2012
• 

  ClickSoftware

  Jun 2015 - Dec 2016

  Manager, Customer Onboarding

  As the manager for customer onboarding at Clicksoftware my responsibilities range from creating training documents to coaching and leading my team towards more efficient and effective onboarding engagements. Working for a company with global reach has allowed me to learn how to work with many different cultures, as well. Creating relationships across the globe has strengthened my knowledge and understanding of the tech and the people. I'm always striving to learn more and grow. Being a manager in the tech industry is a great way to keep that growth going strong. Show less

• 

  Avionté Staffing Software

  Dec 2016 - Feb 2018

  Project Manager

  Led discovery and requirements gathering of product implementation. Assisted in configuration and trained clients on use of new software.Managed the project timeframe with overall accountability, providing regular updates/reporting to project stakeholders and the client.Maintained product adoption by assisting with support requests.Effectively communicated with the client and internal teams regarding roadblocks, risk assessments and high level program milestone highlights.

• 

  TravelNet Solutions

  Mar 2018 - Aug 2021

  Development leader and coach for a cross-functional remote team of 3 consultants responsible for managing customer onboarding of VR reservation software, CRM with email/marketing automation.Helped to grow the company from approximately $3.5 million annually to $15 million annually.Created a full library of knowledge base articles and training videos.Launched a vacation rental reservation software that has become a leader in the industry.Onboarded, implemented and trained on a CRM solution that included a SIP phone system for hotel reservation teams.Managed and executed email marketing campaigns for some of the nations most well known vacation rental brands. Show less

  • Lead Consultant

    Nov 2019 - Aug 2021

  • TRACK Hospitality Software - Product Fulfillment Manager

    Mar 2018 - Aug 2021
• 

  Evident

  Aug 2021 - Jan 2023

  Senior Customer Success Manager

  Manage and consult on enterprise clients using EvidentID’s background check technology and insurance verification platform.Responsible for the direction, development, and renewal of enterprise clients and their product adoption.Communicate, collaborate, and train various teams including brokers, vendors, and end users throughout my book of business. Provide feedback to the product team on user experience.Managed and consulted a portfolio in excess of $3.5 million in ARR.

• 

  Softheon

  May 2023 - now

  Product Manager