Zahid Hussain

Experience

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  Sharif Trust, Sharif Medical City (SMC)

  Dec 2010 - Nov 2012

  Statistics officer

  Working towards ensuring quality and value for money for patients.Extrapolating data for quality assurance and monitoring purpose. Analysis of Patients and Medical Students data (Medical Coding, Hypothesis, Descriptive Statistics).Improve service Quality of Sharif Medical City Hospital (Gap Analysis, Service Quality Model).Recommends quality tools and techniques to be used in measuring the company’s quality performance and variations; and solving quality problems.Prepare different report for PHC (BOD, MSDS, SOP and Protocol) as well as for PMDC. Show less

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  Berger Paints Pakistan

  May 2013 - May 2015

  Senior Coordinator Quality Assurance

  To Standardize processes by having international standards certifications (ISO 9001:2008); project management, gap analysis, process identification and standardization, SOP implementation, system compliance assessment, certification and support for continual improvement Assist / Suggest Q.M.R. in developing training plan for management and staff.To support and train personnel of certified functions on activities related to continuous improvement like 5S, Kaizen, Six Sigma, TQM, HSE and Lean.To perform Job Safety Analysis, Risk Assessments, Incident Investigation, Incident Reporting and Controls identification to manage risks as low as reasonably practical.Root cause analysis study for issues occur at customer premises using qualitative tools like Fish bone diagram and why-why analysis.Ensure smooth running of operations on production Line by studying trends of control charts.To ensure compliance against laboratory standard of ISO 17025 Develop Equipment Calibration schedule, Preventive maintenance schedule and work instructions for operators. To carry out job safety analysis, risk assessments and outline safe operational procedures which identify and take account of all relevant hazards.Conduct Total Quality Management training & Responsible for carry out External & Internal Audit.Close interaction with vendors for design and development of new parts.Monitor all Quality assurance function and Responsible to manage QA inspection team.Responsible to follow procedure defined in quality management system for document & data control.Responsible to assist management representative in maintaining QMS system.Responsible for distribution of controlled documentsResponsible for Measurement System Analysis, Gauge repeatability and reproducibility tests to minimize the measurement errors. Develop corrective action requests against any non-conformity and develop Performance reports of all suppliers. Show less

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  King Salman Armed Forces Hospital

  May 2015 - Nov 2017

  Total Quality Management Analyst

  Responsible and coordinator of implementation and follow up of JCIA standard measurement element in Hospital wide as per MSD (Medical Services Division) policy and protocol.Follow up JCIA 6th edition chapter measurement elements according to JCIA survey assessment procedures.Train JCIA chapter leader to pass CPHQ exam in accordance with the Training and education centerLaws, legal codes, court procedures, precedents, government regulations, executive orders, and institutional rules to include federal and state hospital licensure and/or accreditation standards (JCI, MSD, ISO).Principles, practices and professional standards of medical records management, practice procedures and terminology.Hospital quality assurance principles and evaluation methodologies.I am working on following Reports. .Medical Services Division Reports (MSD). Program Management and Development Reports (PMD). PMD online Report. Hospital Activity Reports. Hospital Utilization Report. Bench-marking.Exit Interviews Report. Critical care Unit Report. Operating Room Utilization Report.Bed Occupancy Report.International Patients Safety Goals.International Laboratory of Measurement Reports. OPD Waiting time and OPD Doctor Utilization Report.Managerial Indicator (Inpatients Data).Department Performance Report (KPI).Emergency Utilization Report.Patients Safety Cultural Survey. Show less

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  Pakistan Kidney and Liver Institute and Research Center (Official)

  Dec 2017 - May 2019

  Head Of Quality Assurance

   Achieves quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change according to JCIA 6th Edition. Meets quality assurance financial objectives by estimating requirements; preparing an annual budget with Quality perspective; scheduling expenditures; analyzing variances; initiating corrective actions. Develops quality assurance plans by conducting hazard analyses; identifying critical control points and preventive measures; establishing critical limits, monitoring procedures, corrective actions, and verification procedures; monitoring inventories. Validates quality processes by establishing product specifications and quality attributes; measuring production; documenting evidence; determining operational and performance qualification; writing and updating quality assurance procedures. Maintains and improves service quality by completing Service, Hospital, system, compliance, and surveillance audits; investigating customer (Patients) complaints; collaborating with other members of management to develop new Service and engineering designs and training methods. Prepares quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations. Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments Show less

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  Armed Forces Hospitals Southern Region - AFHSR

  May 2019 - May 2022

  Continuous Quality Improvement Supervisor

   Active Participant and Chairman of Data Validation Team of accreditation and Data Management Unit (JCIA and CBAHI Standards) in Armed Forces Hospitals Southern Region to ensure the effective implementation of all JCIA standard requirement and involving Data report writing, Analyzing and Interpreting on weekly, monthly, quarterly and yearly basis for re accreditation.  Heading various Quality improvement and Hospital Strategic project, Medical Supplies Improvement(Critical and Non-critical zero stock medication, Direct purchase and Expired Medication), Self Finance (Targeted income from approved budget, Service Provided by private sector Out of Targeted), Operating Room Utilization ( URAC 20$ Per Minutes OR Utilization 83.5%) Emergency Room Utilization (Boarding time, Median time arrival to departure), ICU Utilization, OPD Utilization, IPD Utilization and others non clinical department utilization as per Utilization review and Accreditation Council. Conduct frequent tracer, audit and prepare self assessments report chapter vise for reaccreditation of JCIA. Collaborates with hospital and physician organization leaders to envision, develop, andimplement the organization’s quality and patient safety plan. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Conduct frequent Trainings and Teaches quality and patient safety concept to clinicians, trainees and allied. Manage patients’s satisfaction through Datix in the region with more help from WIPRO and Oracle. Establishes quality measurement and improvement activities, including methods to trackimplementation of action plans following site surveys and critical events reviews. Participates in root cause analyses and failure modes and effects analyses and debriefings. Submitting more than 94 Hospital wide and departmental vide Hospital KPI to medical services directorate (MSD). Show less

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  Shaukat Khanum Memorial Cancer Hospital and Research Centre

  Mar 2022 - now

  Assistant Director Quality and Patient Safety

  Position Summary: As the Head of the Quality and Patient Safety Department at SKMCH&RC, I am responsible for overseeing quality management and patient safety initiatives across both the Peshawar and Karachi sites. I am responsible to ensure compliance with JCI standards and lead efforts for continuous improvement, fostering a culture of safety and excellence in patient care.Key Responsibilities:JCI Accreditation Management:I am responsible of submission of the JCI application and coordinate all activities related to the JCI survey process.Maintain and enhance compliance with the 7th edition of JCI standards and the newly introduced 8th edition and enterprise accreditation for Peshawar and KDC.Quality Improvement Initiatives:Developed, implemented, and monitored quality improvement programs aligned with best practices and regulatory requirements.Utilize data analytics to track clinical outcomes, identify areas for improvement, and drive initiatives that enhance patient care.Patient Safety Leadership:Oversee the implementation of patient safety protocols and incident reporting mechanisms.Conduct root cause analyses and develop action plans to address identified safety issues.Team Development and Collaboration:Lead and mentor the quality and patient safety team, promoting professional growth and fostering a collaborative environment.Work closely with clinical and administrative leadership to ensure alignment on quality and safety objectives.Regulatory Compliance and Reporting:I am responsible to ensure adherence to local regulatory bodies, and standards such as MSDS and SSDS ( KPK Healthcare commission and Sindh Healthcare Commission.Prepare and present comprehensive reports on quality metrics and patient safety initiatives to senior management.Patient and Family Engagement:Implemented strategies to enhance patient and family involvement in quality improvement efforts.Develop feedback mechanisms to capture patient experiences and address concerns. Show less