MD. ISMAIL HOSSAIN

Experience

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  AIS NSU Student Chapter

  Aug 2015 - Dec 2016

  Head of the Human Development

  1. Managing the students under AIS NSU.2. Organizing and Planning for events.3. Helping students to get better knowledge about our Club and encourage them.4. Creating human development sessions for students under AIS NSU.

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  MOFI NETWORK INC.

  Jun 2016 - May 2018

  Tech Support Agent

  1. Research, identify and resolve customer complaints using applicable software.2. Route calls to appropriate resources.3. Document all call information according to standard operating procedures.4. Offered friendly and efficient service to customers, handled challenging situations with ease.

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  SATATA ENT.

  Jun 2018 - Dec 2019

  Manager

  • Communicate with Foreign Officials about Ongoing project updates. • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing, and technology upgrades.• Evaluate report data to proactively adjust and enhance operations.• Achieved or exceeded financial goals regularly by controlling expenses, optimizing schedules, and regulating inventory usage.• Management of the construction site. • Appoint new employees as per demand. • Managing Rental service for Crane, Microbus, etc. Show less

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  Legend Corporation Khulna

  Feb 2019 - Mar 2019

  Showroom Manager

  1. Supervise all the employees in the Corporation.2. Make sure that Customers are Satisfied with the service.3. Money Management inside the Business.

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  MOFI NETWORK INC.

  Feb 2020 - Jan 2022

  Senior Tech Support Agent

  • Research, identify and resolve customer complaints using applicable software.• Documentation of calls according to company procedure. • Developed ongoing programs using good team communication and collaboration.

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  IPeople Limited Bangladesh

  Mar 2022 - now

  Operations Manager

  March 2022–Present | iPeople Limited, Dhaka, BangladeshOperation Manager | Overall work as an Operation Manager• Maximize the efficiency of all business procedures.• Monitor daily operations and address potential issues when they arise.• Build processes that meet our business objectives and ensure compliance.• Monitor financial data and recommend solutions that will improve profitability.• Take into account the needs of external and internal stakeholders and incorporate them into new strategic plans.• Purchasing & Assessment of the tender schedule and preparation of the tender submission process.• Provide top-quality control to eliminate downtime and maximize revenue.*Current Project of iPeople Limited: Scanning and Equipment Maintenance Operator, IDEA Project (2nd Phase), Election Commission Secretariat. • I have been working here from the beginning of this project.• Right now, we have appointed 519 candidates as our employees of this project out of 21000+ applicants. • Receiving the attendance sheet and preparing an attendance summary.• Payroll Management.• Maintaining Insurance with Astha Life Insurance Co. Limited for 519 Employees. • Maintaining transfer applications, and paid and unpaid leave management. Show less