Lorissa Moise

Experience

• 

  QuikTrip

  Aug 2018 - Mar 2024

  Clerk

  Maintain cleanliness of the store, run the cash register, prepare food, and follow task that is assigned.

• 

  Starbucks

  Jun 2019 - Jun 2020

  Barista

  Greet and talk to customers, take orders while paying attention to details, make drinks for customers, do cleaning tasks, and maintain the appearance of the store.

• 

  US Army

  Oct 2022 - now

  MOS: 25H (Network Communication Systems Specialist). Responsible for maintaining network hardware, such as routers, switches, and cabling, as well as ensuring that communication flows through every kind of cable and network. Supervises and performs nodal operations functions, and performs network management functions in support of maintaining, troubleshooting. Have trained on tactical communication systems.

  • Network Communication Systems Specialist

    Apr 2020 - now

  • Deployment

    Oct 2022 - Nov 2023
• 

  Epsilon, Inc.

  Feb 2024 - now

  Service Desk Agent

  - Perform Tier I and Tier II information technology related help desk duties through phone and email support. Provide support for members of US Patent and Trademark Office in carrying out the agency’s mission, including working on proprietary software and systems.- Analyze and resolve network hardware, software, and communications problems using diagnostic software and/or technical troubleshooting processes.- Create service desk tickets utilizing ticketing software and ensure proper ticket escalation and resolution.- Install and maintain the following products, as directed: Cisco AnyConnect, Cisco WebEx, Microsoft including Office, Bit Locker, etc. Show less