Mark Kowalczyk

Experience

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  United States Air Force

  Jan 2002 - Jan 2006

  • Responsible for all common crew chief section tasks to include launch and recovery of aircraft, servicing, troubleshooting and adjustment, on-equipment repairs and component removal and replacement.• Experienced in the use of technical data referencing general systems, theory of operation, fault isolation trees, illustrated parts catalog, etc.• Experienced in trouble shooting and repairs for the following; Propulsion components and control (Pratt & Whitney F100-PW220) Flight controls Engine start system Hydraulics & Landing gear Wheels and brakes Accessory drive gearbox• Inspections to include pre-flights, thru-flights, basic post-flights, home station checks, special inspections, and corrosion control.• Responsible for ensuring documentation of all maintenance actions is completed. Show less Responsible for all common crew chief section tasks to include launch and recovery of aircraft, servicing, troubleshooting and adjustment, on-equipment repairs and component removal and replacement.Experienced in the use of technical data referencing general systems, theory of operation, fault isolation trees, illustrated parts catalog, etc.Experienced in trouble shooting and repairs for the following;Propulsion components and control (Pratt & Whitney F100-PW220)Flight controlsEngine start systemHydraulicsLanding gearWheels and brakesAccessory drive gearboxInspections to include pre-flights, thru-flights, basic post-flights, home station checks, special inspections, and corrosion control.Responsible for ensuring documentation of all maintenance actions is completed. Show less

  • Dedicated Crew Chief (F-16)

    Jan 2002 - Jan 2006

  • Crew Chief

    Jan 2002 - Jan 2006

  • Tactical Aircraft Maintenance

    Jan 2002 - Jan 2006
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  Honeywell Aerospace

  May 2006 - Dec 2007

  AOG and ERB Administrator/Customer Support Specialist
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  Manpower

  Dec 2007 - Mar 2009

  AOG CSR

  Responsible for administration of complete order management process for all Honeywell engines and systems products including engine rentals, avionics, piece parts to support BG&A and Commercial Transport AOGs as well as Critical requirements.Can receive calls from all skill sets required of me.Experienced in SAP, AS400 (Bendix King) and COOP systems.In charge of organizing and following up on all AOG and critical orders in order to provide full customer service.

• 

  Honeywell

  Mar 2009 - now

  • Program management C&PS GTO strategic projects. Develop project charters, form project teams, and develop project deployment plans. Utilize project management principles and tools to drive superior results with regards to team participation, schedule adherence, and budget.• Lead cross-functional teams to implement processes and Management Operating Systems (MOS) to minimize customer effort while ensuring an appropriate and timely response to their technical inquiries for increased customer satisfaction.• Establishes a Management Operating System (MOS) to ensure project team accountability and stakeholder alignment for projects and strategic initiatives.• Support the C&PS GTO Support the C&PS GTO Honeywell Operating System (HOS) deployment activities by applying HOS principles. HOS utilizes six sigma and lean philosophies, a structured operating system, and tools to drive sustained organizational performance.• Utilization change management principles to drive engagement and adoption of new processes deployed as part of the C&PS GTO strategy.• Coordinate with relevant stakeholders and Operational Excellence peers to develop SalesForce.com (SFDC) reports and dashboards. In addition, coordinate with SFDC Information Technology (IT) focals to develop and write Business Requirement Documents (BRDs). • Coach and mentor other C&PS GTO personal to grow the operational excellence team’s technical knowledge, project management, influence, communication, and networking skills. Show less • Maintain and support as applicable, Tech Pubs PDMS (Production and Development Management System) for all jobs at site/customer including SBs, TRs, CMMs, or any documentation necessary • Provide support to Honeywell Program Managers related to all specific site/customer issues • Work with suppliers to monitor budget, quality and schedule performance for site/customer-specific jobs • Attend IPDS meetings, change control boards, or any site/customer activity/meeting that may have an impact on Tech Pubs production • Manage the spend of program dollars budgeted and provide performance metrics for weekly SIOP reviews with actual performance and root cause corrective actions for performance out of range • Direct and integrate the activities of the supplier to research/write and provide the definition of associated illustration and production requirements for the preparation of technical maintenance data. • Monitor the supplier for cost, schedule and quality of all military/commercial publications. • Analyzes program and supplier performance data (metrics). Schedule and facilitate kickoff meetings/initial discussions; ROM (cost, schedule); BOE; Due diligence; CCB, CSB; Backlog Research; Get purchase order. Identify provisioning requirements, coordinate CMM conversions. Show less • Chair service bulletin board meetings bi-weekly• Review and set up piece parts as necessary in SAP to support modification campaigns• Maintain constant communication with each respective business team for strategic demand analysis• Forecast parts to support modification efforts according to business or repair demand• Liaise the modification services process to ensure all approvals and validations have been obtained for service bulletin release• Work with product line management and business team to determine modification pricing aligned with business strategy• Conduct monthly review meetings for both a proactive and retroactive review for part adjustments to ensure that forecast levels are appropriate• Report out monthly to leadership SIOP of open piece part adjustments, SB driven inventory and OTTR performance. Show less • Responsible for providing technical support for Honeywell Aerospace mechanical systems (i.e. TFE, TPE, HTF, ALF, CFE, APU, Valves, Cabin pressure control, etc.)to a worldwide customer base which includes commercial, business and defense operators.o Skilled at both component and system level for Honeywell engines, APUs, wheels and brakes, environmental control systems and lighting systemso Subject matter expert and team focal for company used CRM Salesforce.como Responding real time to customer technical inquires via phone and emailo Provide direct troubleshooting assistance to customers when requiredo Routing and escalation of technical issueso Capture and tracking of customer issues through Sales Forceo Maintain ownership and drive of technical issue through until closureo Manage issue resolution against identified service level goalso Proactively supply technical communications to customers as availableo Knowledge capture of technical issue resolutions for re-use Show less Required to use critical thinking skills as well as technical knowledge to assist Honeywell customer base through grounding situations worldwide.First point of escalation for the AOG team pertaining to Honeywell E&S products, ERB Rentals, SPEX, GMS, R&O, BG&A and ATR issues.Experienced in SAP order management process for Honeywell E&S products, ERB Rentals, SPEX, GMS, and R&O.Subject matter expert for AOG team for Sales Force reporting system. Responsible for pulling and monitoring data from Sales Force and order entry systems to monitor team performance in order to drive improvement.Backup Quality focal for AOG team. Responsible for building and monitoring quality reports in order to ensure process integrity is maintained.Export control focal for AOG team responsible for monitoring all controlled orders processed by the AOG team for compliance with federal regulations.Proficient in use of Honeywell technical resources such as Aero PDM, AES Mod services to provide other options to support AOG events.Proficient in utilization of Honeywell and vendor publications to review part attributes to ensure proper corrective action is pursued for support.Established a strong network within Honeywell and Honeywell channel partners to provide optimal support for our customer base. Show less

  • Program Director

    Oct 2023 - now

  • Sr. Customer Experience Manager at Honeywell International

    Mar 2021 - Oct 2023

  • Lead Project Management Specialist (Operational Excellence Project Manager)

    Aug 2017 - Oct 2023

  • Technical Publications - Customer Focal for Airbus

    May 2016 - Oct 2023

  • Modification Planner

    Jan 2014 - May 2016

  • Technical Support Engineer

    May 2012 - Jan 2014

  • AOG Team Leader

    Mar 2009 - May 2012
• 

  Honeywell Aerospace

  May 2019 - Mar 2021

  Sr. Customer Support Program Manager

  • Manage daily operations for Honeywell GCE supporting accounts aligned to OEM customer segment to include; orders, order status, repairs, quotes and other services.• Develop and maintain relationship with supervisors and individual contributors from 3rd party customer support supplier through daily tiered accountability, Gemba (site visits) and one on one MOS• Lead and manage productivity improvement projects to simplify standard work, implement system fixes or enhancements as well as automation• Drive culture of continuous improvement with mindset of collective ownership at account, customer segment and workstream• Collaborate with customers and cross functional teams to quickly address issues within committed service level agreement• Ensure practices and processes are robust at workstream and account levels• Engage in Quality and Customer Experience activity to identify systemic issues to and drive root cause analysis and corrective action• Develop strategic plans and monitor trends to ensure performance metrics are achieved Show less