Song Lam

Experience

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  Myagent

  May 2015 - May 2016

  Real Estate Photographer

  Building relationships with the company's clientele as well as developing my own photography skills and inter personal skills as well. It contributed greatly towards being adaptable and creating solutions that would fit the client's needs.

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  ANZ

  May 2016 - Jun 2017

  Personal Banker

  - An early role that really pushed me to build relationships on the fly. - Company expectations around asking the right questions and gain the right insights, all while keeping to a strict time schedule.- I have also gained skills in unsecured forms of lending and from this gained experience in the finance sector

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  EzyVet

  Jun 2017 - May 2018

  Customer Support Specialist

  - Feature Request Forum. The first real taste of the UX process in an indirect way- It required collaboration with other teams (mainly the development team).- The idea was a way to determine feature prioritization for future builds of the software- Testing usability and flow issues to ensure fair implementation of features- Balancing larger client expectations with smaller ones - Multiple iterations over time to improve the implemented feature over time.- Identifying the root of a problem quickly - Thinking outside of the box for a solution that would suit client needs but not require further development from the software- Clients would identify issues (both bugs and lack of features) for which they'd need solutions for to help their business run smoothly- There was often limited time as a vet practice couldn't stop working because of a single issue.- For solutions that did not theoretically exist at the time, it was sometimes required to hack together a solution using resources that were available until that was built Show less

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  General Assembly

  Aug 2019 - Oct 2019

  UX Designer

  - An immersive course that allowed me to work in varied Lean UX orientated teams. - Using various methods of research to gather data for project use (from Guerilla to interview line ups) - Analysis and organization of collected data to see trends of various issues- Creating empathic stories to build relatable case studies- Using relevant methods to ideate and come up with potential, realistic solutions - A wide range of cases to work on (from eCommerce to Healthcare) - Utilizing industry-standard tools (ie Sketch & Figma) to create various fidelity prototypes- Extensive user testing to gain insights for immediate iteration Show less

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  The University of Auckland

  Jan 2021 - May 2024

  Business Analytics Student

  At the UoA I have taken courses and participated in projects that have enabled me to learn and apply techniques and methods to manipulate and analyse data - Created training and testing models based on data sets for analysis and forecasting- Reported findings visually using Tableau- Used programs such as R and SQL to organise, analyse and forecast various datasets- Identified trends in industry and provided recommendations as solutions to case studies- Worked collaboratively with varying teams across several projects to create business solutions and present them to fictional stakeholders Show less

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  ASB Bank

  Apr 2024 - now

  Junior Data Engineer