Stefano Bifulco

Experience

• 

  RTA dmc SPANISH EVENT & INCENTIVE ORGANISERS

  May 2011 - Aug 2011

  Assistant Project Manager
• 

  Messe Frankfurt GmbH

  Apr 2012 - Jul 2012

  Assistant Sales Manager

  I've been working for 4 months assisting the Sales Manager contacting potential customers for the Automechanika2012 fair in Frankfurt and keeping the database up to date. Beyond of sales and promotion, I dealt with customer complaints and enquiries working closely with all departments to ensure the CRM works effectively for all aspects of the company. With the help of a CRM software I had the opportunity to monitor and maximise customer lifetime value strategies ensuring maximum profitability and ensuring the database is segmented effectively for targeted marketing activities. Reference available under request. Show less

• 

  Edina Tours

  Sept 2012 - Nov 2013

  Business Development Manager
• 

  Macdonald Hotels & Resorts

  Oct 2012 - Jan 2014

  Conference & Banqueting Supervisor

  As Conference and Banqueting Supervisor, my main purpose was to deliver a memorable experience to the guest of the hotel. My daily shift consisted in:- Running without manager supervision different events (weddings and parties up to 180pax, 5 meeting suites with up to 200 delegates, sales events, conferences, private dinners...) - Delegate the staff to ensure that all our standards, the event schedules and health and safety procedures are carefully followed;- Assist the C&B manager to set standards and monitor it constantly;- Ensure that the service offered by all team members is personal and memorable; - Communicate with Kitchen, Event office and other departments to ensure that guest service levels and expectations are maximized; - Ensure that the conference rooms are set to the correct standards and to the customer requirements; - training and hiring of employees (9 employees trained); - Prepare weekly rotas; - Assist in maintaining high staff morale; - Monitor and order C&B stock.Awards: - MACDONDALD HOTELS HIGH ACHIVER OF THE YEAR 2013 – Conference and Banqueting Porter of the year 2013 (Runner Up)- Best Colleague of the year 2013.- Candidate of MACDONDALD HOTELS Employee of the year 2013.- Best Up-Seller of August 2013 (During the busiest period of the year in Edinburgh) and Candidate of Best Up-Seller of the year 2013.- Best employee of the month (March)References available under request. Show less

• 

  RTA DMC Spanish Event & Incentive Organisers

  Jan 2014 - Sept 2015

  Events Project Manager

  Since 1988 RTA SPANISH EVENT & INCENTIVE ORGANISERS S.L.is one of the leading Destination Management Companies in Spain, providing personalised and professional service to all kind of corporate, conferences and leisure travel.As Event Project manager my main duty is to provide end to end event management mainly for Italian, North European and South American Markets:- Managing and developing existing accounts - End to end event management including full logistics, working in team or independently- Preparing proposals, costings and presentations of MICE events, meeting the final client enquiry- Consult the client and ensure that needs are met- Supplier liaison and negotiation - Stipulate and negotiate contracts and conditions with clients and suppliers- Billing management, financial reconciliation and debt collection- Ensure that policies and procedures are constantly followed- Organize and reserve all kind of services for corporate events and leisure groups’ travels- Coordinate logistical support from providers, before and during the event- Assess event difficulties and complications - Track events and accounts- Prepare and process billing summaries - Regular meetings with service providers and other project managers- Venue finding in Spain and Portugal Show less

• 

  Degusta Box

  Sept 2015 - now

  As Senior Campaign & Operations Manager at Degustabox my responsibilities are:- Make sure that Campaign Management Processes are performed efficiently and goals and KPI's achieved in all Degustabox countries- Ensure that logistic and operational processes are followed and define continuous improvement actions to be more efficient and cost effective- Lead Campaign & Operations Managers in anything related to Campaign and Operations processes- Coach and support new Campaign & operations Managers to reach Country Operations optimal performance- Work closely with Area Managers (Social Media/ Market Research) and Sales to define best B2B services and the related operational processes- Find and implement tools needed to make operations and Campaign Management processes excellent. Show less Responsible for the management and coordination of the operations for the launch and the success of Degustabox in Italy. My responsabilities:- Ownership and responsibility for any activity or project that impacts on operational and B2B results- Assure Operations efficiency by coordinating procedures and preparing shipping lists for handling & delivery companies- Collaborate with and influence sales by analyzing previous results in order to increase B2C and box satisfaction- Lead and execute exceptional Market Research and Social Media campaigns for brands, providing feedback as campaigns draw to a close- Implement and improve the Social Media plan in order to increase reach and engagement.- Prepare and follow up on the country operational plan- Monitor and manage operational costs- Define and track the Country KPIs and perform continuous improvement- Leader, coach and educate the team on operational policies and procedures- Ensure Customer Service satisfaction. Show less

  • B2B Operations Manager

    Jan 2019 - now

  • Senior Campaign & Operations Manager

    Feb 2018 - Jan 2019

  • Country Manager Italy

    Sept 2015 - Feb 2018