Daria Dubovaia

Experience

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  Bank Renaissance Credit

  Jan 2015 - Jan 2016

  Bank Clerk

  • Prepare and execute agreements on loans and bank cards for individual and corporate clients.• Thoroughly review and analyze loan and bank card applications for accuracy and completeness.• Verify documents submitted by clients, including income proofs, identification documents, and proof of address.• Conduct credit checks and assess the creditworthiness of applicants.• Collaborate with clients to obtain any missing or additional documents required for loan and bank card processing.• Ensure all agreements and associated documents comply with internal policies, procedures, and regulatory requirements.• Liaise with internal departments, such as credit risk assessment and legal teams, to facilitate smooth processing of loan and bank card applications.• Respond to client inquiries regarding loan and bank card agreements, resolving any concerns or issues promptly.• Maintain accurate records of loan agreements and bank card applications, ensuring confidentiality and data security. Show less

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  Pegas Touristik

  Jan 2017 - Jan 2019

  +Demonstrated proficiency in curating tailored tour selections for clients through a thorough analysis of their needs and preferences.+Conducted comprehensive research on destinations, accommodations, and activities, utilizing insights to craft personalized travel experiences that exceed client expectations.+Exhibited excellent communication skills, effectively liaising with clients in-person, over the phone, and through online channels to ensure seamless interactions and meet individual preferences.+Provided detailed information about various tours and guided clients through the entire booking process, offering a personalized touch to enhance their overall travel experience.+Delivered exceptional customer service, promptly addressing and resolving any issues to guarantee client satisfaction, thereby fostering and maintaining strong, enduring relationships.+Demonstrated adeptness in delivering valuable guidance related to travel requirements, contributing to hassle-free travel experiences and earning a reputation for providing reliable and informed travel advice. Show less +Possessed expertise in visa consulting, staying abreast of regulations and requirements for various countries to facilitate smooth and compliant travel experiences for clients.+Assisted clients with the visa application process, meticulously managing required documentation and ensuring adherence to specific guidelines to minimize challenges.+Led the end-to-end management of the mobile biometrics process for visa acquisition to the Czech Republic, France, and Greece. Oversaw the entire cycle, ensuring seamless coordination and adherence to the required protocols. Successfully implemented efficient procedures, contributing to the smooth facilitation of biometric data collection for visa applications in compliance with the respective country requirements Show less

  • Tourism Specialist

    Jan 2017 - Jan 2019

  • Visa Consultant

    Jan 2017 - Jan 2019
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  ODEON Tours

  Apr 2019 - Oct 2019

  Guide

  1.Accompanying tourists on the route airport-hotel, hotel-airport: As part of this role, I am responsible for ensuring a smooth and comfortable journey for tourists between the airport and their hotel. This includes assisting them with luggage, providing clear directions, and ensuring their safety throughout the journey.2. Providing information about the country, culture, climate, and history during transfer: During the airport-hotel transfer, I take the opportunity to share relevant and interesting information about the country the tourists are visiting. This includes details about the culture, climate, historical landmarks, and any other information that enhances their understanding and experience of the destination.3. Control of check-in at the hotel in accordance with their reservation and voucher: I am responsible for verifying reservations and vouchers upon arrival at the hotel. This involves ensuring that the tourists are allocated the correct rooms as per their booking details and handling any discrepancies that may arise during the check-in process.4.Informing tourists about the time and place of meeting with hotel guides: In order to provide tourists with a smooth and organized experience, I make sure they are aware of the time and location of scheduled meetings with hotel guides. This information helps them plan their activities and makes it easier for them to join guided tours or activities organized by the hotel.5.Acting as a tour guide for simple excursions: Additionally, I am capable of providing basic tour guiding services for simple excursions. This involves leading tourists on short trips to nearby attractions, providing information about the sights, and ensuring their safety and enjoyment during the excursion. Show less

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  Яндекс Практикум

  Aug 2020 - Dec 2022

  +Implemented and streamlined the entire billing and documentation process, introducing a full-cycle automation system for maximum efficiency. Achieved effective automation, significantly reducing processing time and minimizing errors. Implemented innovative solutions to enhance accuracy and ensure seamless workflow throughout the billing and documentation life cycle.+Designed and introduced innovative contract models for clients, resulting in a 30% increase in sales. Spearheaded the development of new contract types, strategically aligning offerings with client needs and market trends. Contributed to the organization's growth by creating compelling and tailored contractual solutions that enhanced client satisfaction and drove business expansion. +Championed the successful implementation of a comprehensive AMO CRM system, seamlessly integrating office management tasks and aligning them with sales processes. Spearheaded the integration to enhance overall operational efficiency, providing a centralized platform for streamlined communication and task management. Played a pivotal role in optimizing workflow processes. +Implemented a corporate-level customer workflow tailored for enterprise-level clients, optimizing processes to enhance their experience. Designed and integrated a comprehensive workflow system to meet the unique needs of corporate clients, resulting in improved efficiency and client satisfaction. Successfully introduced and managed the implementation of the workflow, contributing to enhanced service delivery and strengthened relationships with key enterprise-level clients. Show less -Drafted contracts and offers for clients based on their specific requirements and legal guidelines.-Coordinated with clients to make necessary adjustments and amendments to contracts based on their feedback.-Ordered and processed invoices for clients, ensuring accurate billing and payment information.-Provided clients with necessary statutory documents and ensured compliance with legal regulations.-Advised clients on document management procedures and best practices to maintain data integrity.-Processed inquiries from clients regarding closing documents, including certificates, statements, letters, and confirmations.-Corresponded with clients to address queries and make necessary corrections to closing documents.-Checked and updated payment data from clients in the AMO CRM system to ensure accuracy.-Maintained databases on deal budgets and prepared weekly reports for management review. Show less

  • Senior Documentation Specialist

    Apr 2021 - Dec 2022

  • Document Specialist

    Aug 2020 - Apr 2021
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  TripleTen

  Dec 2022 - Dec 2023

  Administrative Specialist

  +Successfully participated in the adoption of internal processes on the Jira platform, optimising workflow efficiency and increasing team collaboration.+ Meticulously supervised and streamlined payment processes for services provided by externalvendors through various provider systems, including JustWorks, SolarStaff, Tipalti, and others, ensuring timely and accurate transactions. These initiatives collectively contributed to increased operational efficiency, cost-effectiveness, and overall organizational effectiveness.+Organized team communication on documentation and payment matters via Slack, MatterMost, and email.(200 members)+Administered Notion and Miro to provide onboarding instructions and workflow processes.+ Provided operational support and calculate hourly wages for part-time employees using Google Forms and Sheets.+ Developed and established contracts with new vendors and contractors.And I maintained and managed existing contracts throughout their lifecycle.+Collected and uploaded data for payment processing into the NS system and monitor payment schedules.+The supervision and monitoring of contract expenses, the creation of reports (forecasting and actual cost) to ensure compliance with budget. Show less

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  Walbi | AI-Powered Crypto Exchange

  Apr 2024 - now

  Special Project Coordinator