Thomas Kiluu

Experience

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  Kenyatta International Convention Centre

  Mar 2016 - Jan 2017

  Internship Trainee

  • Monitoring network performance and ensuring system availability and reliability• Establish and Implement network management policies and guidelines to ensure the maximum availability of the client networks• Install (to include design and test), operate, and maintain video conferencing equipment• Supporting video conference meetings during local and international events

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  Computech Limited

  Jan 2017 - Dec 2021

  Technical Service Engineer

  Responsibilities• Promptly and effectively responding to IT Helpdesk requests, ensuring minimal downtime by escalating incidents to Level 2 Support (2LS) if necessary and maintaining a high level of first-time issue resolution• Proficiency in repairing a wide range of devices including PCs, laptops, POS systems, workstations, servers, and tablets either in the workshop or on-site.• Diagnosing and solving hardware or software faults. • Testing and evaluating new technology.• Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems • Actively update, maintain and monitor all aspects of computer networks• Install and configure computer systems and applications within the company • Respond to customer inquiries and assist in troubleshooting and resolving challenges• Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved • Assist management in creating training materials pertaining to computer troubleshooting and usage• Act as the initial point of contact for all computer and system related concerns from clients or other employees• Organize and file documentation pertaining to warranties and instructional guides for computer hardware Show less

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  Safaricom PLC

  Mar 2017 - Jun 2017

  Information Technology Technician

  Outsourced from COMPUTECH LTDResponsibilities• Preventive maintenance i.e. disassembling a computer and cleaning its components by blowing, and reassembling and testing the machine.• Software, drivers, anti viruses and anti-malware installations• Structured cabling, telecommunication assembly, networks setup and configurations.• Installation and maintenance of computer hardware. • Troubleshooting hardware, software and network connectivity problems • Installation and configuration of printers Show less

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  United Nations

  Oct 2017 - Oct 2018

  Information Technology Support Engineer

  Outsourced From COMPUTECH LTDResponsibilities• Took ownership of customer-reported issues, diligently investigated, diagnosed, and troubleshoot technical problems, ensuring end-to-end resolution.• Providing remote assistance and effectively communicate with customers via phone, email, or the ineedplatform to promptly and accurately address and resolve issues.• Executed standardized procedures for new account setups, installations, and configurations, with a strong emphasis on data backup and seamless transitions.• Effectively prioritized and managed multiple concurrent issues, and adhered to established protocols for escalating unresolved matters to the appropriate internal teams• Troubleshooting Hardware and software related problems. Show less

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  KCB Bank Group

  Jan 2019 - Sept 2019

  Computer Engineer

  Outsourced from COMPUTECH LTDResponsibilities• Connecting computers to the network domain• Testing the network compliance of computers• Assisting users to log in to the network and access• Creating user credentials for the KCB staffs• Repairing fault computers, software and Hardware

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  Anez Catering Ltd

  Feb 2022 - now

  Information Technology Consultant

  • To provide advice and recommendations about business and IT problems• Analyzing potential issues and presenting written or oral solutions• To diagnose and refine challenges & opportunities• making recommendations, such as suggesting appropriate hardware, software and systems• designing, installing and trailing new systems and software, and fixing any issues that arise• Monitoring and maintaining networks and servers